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mnx
2018 M3P
umuhk
Member
Actually, in many cases, yes -- as long as they provided a HPWC -> J1772 adapter so I could still charge it at home. I'd much prefer a Model S, of course, but if they could supply their service centers with two Leafs for the cost of a Model S, and not be as likely to sell them out from under...
Gizmotoy
Active Member
I kind of think that selling the testers and loaners is a central part of the strategy. They keep test driver's first opinions of brand new, fresh cars, and at the same time get to circumvent dealership regulations by maintaining an inventory available for immediate sale. In addition, they can pad sales numbers in strategic quarters by offering blowout prices on the inventory fleet. Pretty much ideal for Tesla.
PokerBroker
Member
They offer to cover the gas... Though, today, I opted to be shuttled home so that I can just use my other EV for my drive.
Gizmotoy
Active Member
Same experience. They said if I was too busy to put gas in it, just bring it back and they'd take care of it.
Yes. And with the way Tesla introduce features continuously throughout the year, having the newest cars/features on display for buyers is ideal, too.
mknox
Well-Known Member
Well, Toronto Service didn't for me, but to be fair, I didn't ask.
I put more than a month's worth of electricity costs into my loaner Ford Fusion in the form of gasoline over the three days that I had it.
contaygious
Active Member
My center sold all the loaners just in time for my annual service. So much for having performance loaners...
I had my car serviced for two days (picking it back up just yesterday) and too got the Jag XF as a loaner. What a sluggish feeling car ccompared to the S. Tesla paid for everything.
Side note, during the washing of my car to prepare for my pickup at the SvC, the nose cone somehow popped off and got some major scraping. Most of it was on the XPEL but the chrome areas were scraped up. The SvC will order me a new cone and pay for the XPEL wrap.
I just read the other day that Tesla's new policy (I don't think it was this thread, can't remember and don't see it posted above), is that loaner vehicles must be used as a loaner for 90 days before being sold. This will help mitigate the missing-loaner-program.
Al Sherman
It's about THIS car.
Last service I got an Enterprise Jaguar XF too. What a POS for the price. I'm way spoiled by the MS. Tesla did NOT pay for the gas I put in.
This would be a decent policy. My experience has been that selling the loaners (at least over the past few months) has been a higher priority than giving the loaners to the customers.
They are giving away Teslas??? Dangit!!!! I KNEW I should have waited!!!!:tongue:
albiefett
Member
Hey Apoclyps, I see that you are in Aliso Viejo, and wonder if you went to the Costa Mesa Service Center?
I will be bringing mine in for some wheel repair this week, and wanted to know what to expect...
thanks!
Albiefett. We brought our car in to Costa Mesa for the annual service last week and they gave us a Mercedes cla250. Paid for gas. Terrible car. Underpowered, cheap interior, etc.embarassed for MB owners after that car.
Service center is great. Very busy, but they do the job. Plan on it taking a little longer than they tell you. Lisa , the service advisor does a great job, as does everyone else there.
My wife said they had a Nissan leaf, but someone took it just before she go there. She also had to wait a long time to get a car from enterprise as lots of people were needing rental cars that day. Took her about 1 hour.
As capt601 indicated, the folks at the CM SvC are good. There may be some wait time before you actually meet with the service rep. Depending on how long it takes, they can valet you to work, or provide a rental. You may want to inquire whether they will do any service bulletin adjustments during this visit. The rental ICE that i got (and probably any ICE they would have given) was disappointing in terms of speed on demand. Made merging in traffic hairy.
pilotSteve
Active Member
In for my annual service and Portland SvC apologized for getting me an Enterprise loaner. They said Tesla will pay for any gas and Enterprise gave me the pick of any car they had (took a small Cadillac because didn't want a huge SUV).
Service advisor said Tesla will have an announcement "soon" that their loaner fleet is being built now and will not be sold until 90? days to keep cars available to service. He intimated they will go to full "valet" style service where they bring the loaner to you, drive your car back to the shop then seamlessly swap cars again at the location of your choosing.
Maybe it's just wishful thinking on his part but this could be the new "big revolution in service" Elon hinted at...
Service advisor said Tesla will have an announcement "soon" that their loaner fleet is being built now and will not be sold until 90? days to keep cars available to service. He intimated they will go to full "valet" style service where they bring the loaner to you, drive your car back to the shop then seamlessly swap cars again at the location of your choosing.
Maybe it's just wishful thinking on his part but this could be the new "big revolution in service" Elon hinted at...
