It's not Tesla that's lowballing - it's that Tesla is not really in the business of trade-ins like a dealership would be, and they are just providing a service so that people can get rid of their old car if they want. From what I was told, Tesla posts the trade-in on a used market and let dealers, auction houses, etc bid on it. There's no incentive for Tesla to lowball you (or to get you an exceptional deal). Highest bidder "wins" and Tesla just acts as the messenger and coordinator. But yeah, there's no reason to go thru Tesla if you can find some other entity that will pay more for your car.
Trading in a 2011 Hyundai Sonata 2.0T Limited. Not sure if I'll commit to the trade-in. I'd be a completely EV household and I feel like it's still good to have an ICE backup.
I beg to differ with you on the low ball question. This was my experience. In mid 2017 I was considering upgrading from a 2016 Model S 75 to a Model X. My car was not even a year old with less than 18K miles. Basically an excellent condition vehicle. Telsa offered me $48,000 for my trade. We all know that Tesla was not going to auction this vehicle away, it was going to wash it and sell it as a CPO for its full resale value. I walked away and still own my beautiful Model S None of us would except this low ball especially if your trying to buy another Tesla. If i was selling this vehicle I would expect a low ball if I was just trying to get rid of it and not upgrading... Anyway My personal opinion about Tesla policy.