I'm on Octopus Go since May 2021...
However, I hadn't had a bill in months so decided to contact them about getting it sorted out.
They eventually billed me from about August to beginning of January 2022. Quite a few months, I checked and thankfully all the billing data was accurate.
Except for 3 days. 3 rogue days where they claim the Smart Meter didn't provide accurate billing data. Costing me an extra £18
So I found out today, according to their Terms and Conditions... any incomplete billing data from the Smart Meters gets charged at your old (non Octopus Go) Rates?
>>>>>>>> Quote
I hope you are well and thank you for your email. We have partial half hourly data for the following days:
17th Aug 2021
28th Nov 2021
30th Nov 2021
In the absence of complete sets of half hourly data these have been billed to your previous standard tariff (E-FLAT2R-VAR-21-04-09-E) in line with our T&C's (https://octopus.energy/blog/terms-conditions-agile-go/)
Part from the following days of partial data which have been billed on our flexile tariff, you have been billed on Octopus Go.
>>>>>>>> End Quote
Luckily it was only a couple of days. But I dread to think if these smart meters had just packed up... and defaulted back onto our old tariff costs.
In my experience, and opinion, if you haven't had a bill from Octopus Energy recently, get one... and make sure you're not being billed on another tariff because of it.
I hate these scammy type things, as they don't contact you to let you know there's a problem. And I never knew about these Terms and Conditions of smart meter data.
Anyways... onwards and upwards
However, I hadn't had a bill in months so decided to contact them about getting it sorted out.
They eventually billed me from about August to beginning of January 2022. Quite a few months, I checked and thankfully all the billing data was accurate.
Except for 3 days. 3 rogue days where they claim the Smart Meter didn't provide accurate billing data. Costing me an extra £18
So I found out today, according to their Terms and Conditions... any incomplete billing data from the Smart Meters gets charged at your old (non Octopus Go) Rates?
>>>>>>>> Quote
I hope you are well and thank you for your email. We have partial half hourly data for the following days:
17th Aug 2021
28th Nov 2021
30th Nov 2021
In the absence of complete sets of half hourly data these have been billed to your previous standard tariff (E-FLAT2R-VAR-21-04-09-E) in line with our T&C's (https://octopus.energy/blog/terms-conditions-agile-go/)
Part from the following days of partial data which have been billed on our flexile tariff, you have been billed on Octopus Go.
>>>>>>>> End Quote
Luckily it was only a couple of days. But I dread to think if these smart meters had just packed up... and defaulted back onto our old tariff costs.
In my experience, and opinion, if you haven't had a bill from Octopus Energy recently, get one... and make sure you're not being billed on another tariff because of it.
I hate these scammy type things, as they don't contact you to let you know there's a problem. And I never knew about these Terms and Conditions of smart meter data.
Anyways... onwards and upwards