The variability in owner experience is a problem. If largesse is to be granted to some, then it should be granted to all - not used as some lever for inclusion or exclusion. At best, it shows a significant weakness in management style since this is a completely avoidable problem with clear and unambiguous communication. Instead, what's in writing says one thing and what happens, depending upon whether your dice roll was favorable that day or not, can be 180 degrees different. That tends to piss people off when those people care about accountability, predictability, consistency, and all sorts of words that end in 'y' - such as money.
There really is no excuse for this, and as one owner and shareholder, I'm tired of it, to the point that I'm pretty much resigned to walking away from the car at 50,000 miles. Definitely not the plan when I bought the car, arranged financing for the car, or invested considerable aftermarket dollars therein. However, open-ended service visit costs *after paying $4000 for an ESA plus plus plus* are silly.
I should note that I've been on the receiving end of such aforementioned largesse, but the resultant word of mouth is significantly muted because I shouldn't have had to wonder about it in the first place. You don't get quite so many points for solving a problem that you created in the first place. In other words, for the rose-colored-glasses-impaired, it is far better to run a smooth ship than to run it aground repeatedly and to then avoid sinking most of the time.
While I'm on the subject, and while I understand the mindset behind not offering a 100,001-150,000 mile warranty or ESA, and while I understand why CPO owners only get a 50,000-mile warranty from the point they buy the car (see the connection there?), it would go a LONG WAY toward boosting confidence in the car if Tesla offered such a 100,000-150,000 mile warranty or ESA for original owners at least (as a reward for their longevity if nothing else). Tesla could even make such a program VIN-dependent, which rather puts the company's money (or ours, since we'll pay for that extended coverage one way or the other) where its mouth is. Translated, that means for all VINs past, say, *50000 or *100000, there is now an option for said ESA. Which reflects the company's confidence in their words about improved product.
Hint, hint.