I'm glad *someone* is working on your problem. The woman you finally reached -- who gave you her first name -- is the first helpful person you've encountered.
I'm just trying to get answers. I placed my order for the model 3 (LR Solid Black, EAP, 18" Aero) on 6/3/18 with an original 3-6 week delivery window (after waiting almost 2 years after placing my reservation payment- even before the live reveal), it is now going on 12 weeks. I called customer service 3 times and they are absolutely useless- just read to me exactly what is online. I know it's not their fault, but it is just frustrating because of zero communication on the order status and no explanation of the delay. I tried to ask questions (asked was there something wrong with my account) but no feedback or talk to a manager- not even an option.
When that happens: first get the name of the idiot on the customer service line. Second, *demand* to speak to a manager. If they refuse, hang up, call back, you'll get someone different, and say *immediately* that you need to speak to their boss about reprehensible activity by one of their colleagues. Tell them you'll be happy to wait for the manager, talk to them any time of day. If the second person gives you guff, suggest that Mr. Musk might want to hear about this, and if that doesn't work, threaten a lawsuit.
In your case... reading the followups... your problem is that the delivery specialist is lying to you. I assume you have the delivery specialist's first name -- you should be able to find out who her boss is.
The rep who saw the VIN in the system seems like a decent sort; you might tell her that she's the first person who's been helpful and ask to talk to her boss so that you can commend her (which you should). When you get her boss, after commending her, ask that boss how to get hold of the boss of the delivery specialist who is not doing her job.
Is this the type of customer service to expect from Tesla?
Yes, unfortunately.
This is getting ridiculous. I just went through the order tracker and filtered everyone in CA that ordered the same configuration as me and configured after me, all got delivery or at least a VIN. Can anybody give me some incite or is in a similar situation.
If you're anywhere close to a store, talk to the people in the store in person; they are usually much better able to intervene, and more helpful. Emphasize to them that your order has been lost.
It is most certainly the fault of the "delivery specialist" that your order has been lost, so the "delivery specialist" *really* needs to be fired. You need to reach the boss of the delivery specialist.
Tweet at Mr. Musk.
If you are still not getting any traction after several more weeks, I actually recommend filing a lawsuit; it seems to be the best way to get Tesla's attention these days.