@CotswoldS3X — so.....how is it?
I'm glad you asked! I've been meaning to write up my delivery experience but haven't had the chance as have been playing!
tl:dr
We collected from the Bristol SC this morning at 10am. We arrived early, about 20 to, and were shown to a well-appointed waiting area and offered drinks, biscuits etc. There were relevant magazines to read (car mags, tech mags etc) and a TV on the wall showing the news.
About 5 minutes before our appointed time we were greeted by Tom who took us into an office which bore my name on a plinth outside. We chatted for a while about general stuff (my wife is 39 weeks pregnant so we went through the usual "when's it due, do you know what you're having etc...") and about why I wanted a Tesla and what had driven me to buy one. We talked about the ordering process and the wait. Whilst we were chatting Tom was preparing the finance documents and he asked me to check them over (all fine) and then I digitally signed the documents on his iMac.
Tom brought us the key box which immediately reminded me of when I asked my wife to marry me (looks like an engagement ring box) and Tom joked "do you take this Model X..." to which we all had a laugh. Then it was time to go see the car!
Bristol doesn't have a delivery bay like other SC's (for which Tom had already apologised) so the car is parked under a Tesla gazeebo whilst your upstairs signing the paperwork. We walked back out the front door and there she was - my very own Model X! The frunk was open and in it was a huge bouquet of flowers and a (pre-emptive) New Baby card which I thought was a really lovely touch!
I walked around the car trying to look for issues but was actually just in awe (ridiculous as it's not like it's the first time I've seen/been in/driven one - but this one is MINE). It was actually my wife who first spotted the first of several minor paint imperfections. There was a scuff on the lower part of the driver's door and a couple of light scratches on the bonnet. There was also a blob of clear coat on the bonnet. The offside FWD looks to be aligned at the handles, but the silver trim at the top of the window is half an inch out. Inside the car, there was a scuff on the top of the sliding panel in the centre console.
There was no phone Quick Connect kit in the car and we were told that we had ordered after this was removed as standard in the PUP; I was pretty annoyed about this, but then lo and behold, they brought me the box and fitted the iPhone cable there and then without me really having to even ask! Great service!
Tom was really patient with us and logged each of our issues on an iPad and took pictures of each. He left us to carry on looking around the car and popped to speak to the service team and one of the guys came to have a look and agreed he could sort a couple of the paint issues there and then. It was agreed that any issue that couldn't be resolved, the Service Team would book us in for a convenient time to return.
Tom didn't give us the full instruction chat; he knew already that we've driven the cars before and I have read the manual cover to cover multiple times so he pointed out a couple of useful points and checked that we had the latest software, but otherwise left us to play saying "I won't try to teach you to suck eggs..." We actually really appreciated that!
We went back upstairs and had a cuppa and talked more with Tom about the development of Tesla and the future of electric cars. He (as with most of the staff it seems) has a reservation for a Model 3 and we were talking about that and how it is working for the company (he seems to really like it!)
About 10 minutes passed and the service guy brought our key back and has told us he'd done what he could and the other bits would be sorted when the car was booked back in. And that was it, we were free to go with a note that it might take up to 24 hours for the app to start working.
We drove to Cribbs Causeway for lunch (where I obsessively checked the app... it was working before we left!) and then headed home. Tom had told us that AP could take as much as 100 miles to calibrate but we had TACC available after 20 and AS available after 50. Once available both worked flawlessly.
Got home and have spent the afternoon taking pictures, playing with summon, fitting car seats etc. All in all, an excellent day!
Special thanks to James at Cribbs, Connor at Delivery, Tom and the team at Bristol SC.
