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#2,041
Nice car! my dad picked up his from fremont on Tuesday and he said his delivery specialist spent 45 minutes with him going over every finer detail with the car, so its disappointing you got the one loser who had no pride in his job.

He didn't really look for any defects but dropped the car off after delivery to get wrapped and ceramic-proed and the detailer didn't see any defects either so hooray.
 
#2,042
Took delivery of a Model S 75D today. Delivery experience was positive in spite of being handed off to a second person to complete the walk through. Everyone from the detailers to the sales team to those handling the delivery is committed to ensuring a positive delivery experience.

(For those wondering what to bring - drivers license, proof of insurance showing the Tesla VIN, a void cheque or banking info for lease/loan payments and government rebates, and , if trading in a vehicle - the ownership and keys.)

Due to the quarter end rush, things were a bit disorganized (SC was delivering 30 cars today) but we were given a thorough walk through of the features. The paint finish appeared flawless and no operational issues were found. One of the sales guys pointed out a slight misalignment of the chrome trim - he suggested making a service appointment to have it corrected after driving the car for a couple of weeks, in case anything else surfaces.

No swag but the key fobs came with Tesla branded soft covers with key ring.

We were told that autopilot would not work for about 150 km while the cameras calibrated but after driving about 15 km, adaptive cruise control became available, and after about 30 km, autopilot was available.

First impression of autopilot was positive but the car made too many steering adjustments at lower speeds. Hopefully this will become smoother. Surprised that there is no blind spot detection - a pretty fundamental feature these days.

First supercharging experience went well.

Looking forward to the software update scheduled for tonight.....and to doing a lot of driving!
 
#2,043
Somm said:
Took delivery of a Model S 75D today. Delivery experience was positive in spite of being handed off to a second person to complete the walk through. Everyone from the detailers to the sales team to those handling the delivery is committed to ensuring a positive delivery experience.

(For those wondering what to bring - drivers license, proof of insurance showing the Tesla VIN, a void cheque or banking info for lease/loan payments and government rebates, and , if trading in a vehicle - the ownership and keys.)

Due to the quarter end rush, things were a bit disorganized (SC was delivering 30 cars today) but we were given a thorough walk through of the features. The paint finish appeared flawless and no operational issues were found. One of the sales guys pointed out a slight misalignment of the chrome trim - he suggested making a service appointment to have it corrected after driving the car for a couple of weeks, in case anything else surfaces.

No swag but the key fobs came with Tesla branded soft covers with key ring.

We were told that autopilot would not work for about 150 km while the cameras calibrated but after driving about 15 km, adaptive cruise control became available, and after about 30 km, autopilot was available.

First impression of autopilot was positive but the car made too many steering adjustments at lower speeds. Hopefully this will become smoother. Surprised that there is no blind spot detection - a pretty fundamental feature these days.

First supercharging experience went well.

Looking forward to the software update scheduled for tonight.....and to doing a lot of driving!
Click to expand...

What software update??
 
#2,045
yesterday was the big day, it was time to get my red S75D and needless to say I was very apprehensive after reading all the horror stories on here about dirty cars, broken cars, last minute changes etc. I went to the Westmont location to get my car at 1pm (an hour early mainly because I was getting too nervous to stay at home) when I got there the joint was jumping! they were doing 40 deliveries and 85 total over the last two days of the quarter. My owner advisor Maggie and the manager Ryan immediately came up and said hello and asked if I was ready or should we wait for my wife as well. (they know me pretty well there due to my near weekly visits with questions) I said no lets start. We started the finance process and that's where we hit the first and really only roadblock. California had used the wrong loan info and thus was requesting I pay 8k at closing. I was about to call a halt to the whole thing right there, as the whole point of me taking an inventory car and not waiting to build one was to avoid a hefty closing cost. Maggie knew immediately something wasn't right and she and Yolanda the extra finance person got to work on fixing the issue. They had me start the car walkthrough, assuring me that all would be well and to stay excited.

I was then handed over to Wissin who was an extra hand from Michigan and he spent an hour with me in the car setting up my profile and going over the 4 page checklist I had brought with from the forum (which the dealership thought was awesome!) we found two minor issues during the walkthrough. the driver's sun visor was completely missing (it had been removed for cleaning) and the front passenger door was not completely flush with the rear. (it was sitting about 1/4 inch low) in the middle of this Maggie came back with a big smile telling me all was complete on the finance side and that all truly was well. Once I was done with the walkthrough and checklist complete the car was taken back to service by the service manager to fix the door and reattach the visor. I finished the paperwork and then went and hung out until my wife came. (the car was fixed in less than 10 minutes.) My wife showed up and she got the same walkthrough as I did. Then after a final round of hugs and handshakes we were off. We left the dealership with about 70% charge due to the sheer number of cars that were charging so this morning I went and tried out the Bolingbrook supercharger.

All in all I had a great experience with the Westmont Tesla Dealership. I didn't get any swag but I wasn't expecting anything (mainly due to the volume of deliveries they were doing) Maggie, Ryan, Elena, Renee, Manny and all the staff have been nothing but helpful and I hope to have a very long and fruitful relationship with them.



photo.jpeg
photo1.jpeg
photo2.jpeg
 
  • Like
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#2,046
NIce, car looks great. So I noticed 3 small scratches on my hood this morning that I didn't notice before. Contemplating if I should email my OA about this or let it be(it's a lease)
On another note I stopped by the Mountain View superchargers at 7am today(Sunday) and there was lineup. Definitely shocked and don't understand why there weren't more superchargers in the Bay Area at least a year ago. I know they're coming but the South Bay definitely needs more in a hurry.
 
#2,047
BIGAAPL said:
NIce, car looks great. So I noticed 3 small scratches on my hood this morning that I didn't notice before. Contemplating if I should email my OA about this or let it be(it's a lease)
On another note I stopped by the Mountain View superchargers at 7am today(Sunday) and there was lineup. Definitely shocked and don't understand why there weren't more superchargers in the Bay Area at least a year ago. I know they're coming but the South Bay definitely needs more in a hurry.
Click to expand...

PG&E charges like 50 cents per kwh to charge, and silicon valley is the home of tesla so basically everyone and their mom has one so superchargers in the bay area are going to be crowded always. That being said, Tesla is expanding the stations.
 
#2,048
BIGAAPL said:
The young man who was to help us set up and personalize the car was rude. The first thing he said to me was I only have 10 minutes as he is busy so let's get this started.
Click to expand...

I would have stopped the process right there and called over his manager. That's ridiculously unacceptable. Customers wait WEEKS to MONTHS for these cars and for some delivery agent to just flippantly say you only have 10 minutes and rush you, that's not cool.
 
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#2,049
I am at a bit of a loss here as to what y’all expect from a “delivery experience”

it’s all very well and good that it should be a pleasant experience, but what are you comparing it to?

In the past when I’ve taken delivery of a car (even Lexus) it’s always been a mix of filling out a lot of paperwork while they attempt to upsell me on all kinds of options that I don’t want

and I can’t wait to get out the door

Tesla is certainly no worse than your standard car buying experience
 
#2,050
Did you have
Somm said:
Took delivery of a Model S 75D today. Delivery experience was positive in spite of being handed off to a second person to complete the walk through. Everyone from the detailers to the sales team to those handling the delivery is committed to ensuring a positive delivery experience.

(For those wondering what to bring - drivers license, proof of insurance showing the Tesla VIN, a void cheque or banking info for lease/loan payments and government rebates, and , if trading in a vehicle - the ownership and keys.)

Due to the quarter end rush, things were a bit disorganized (SC was delivering 30 cars today) but we were given a thorough walk through of the features. The paint finish appeared flawless and no operational issues were found. One of the sales guys pointed out a slight misalignment of the chrome trim - he suggested making a service appointment to have it corrected after driving the car for a couple of weeks, in case anything else surfaces.

No swag but the key fobs came with Tesla branded soft covers with key ring.

We were told that autopilot would not work for about 150 km while the cameras calibrated but after driving about 15 km, adaptive cruise control became available, and after about 30 km, autopilot was available.

First impression of autopilot was positive but the car made too many steering adjustments at lower speeds. Hopefully this will become smoother. Surprised that there is no blind spot detection - a pretty fundamental feature these days.

First supercharging experience went well.

Looking forward to the software update scheduled for tonight.....and to doing a lot of driving!
Click to expand...
Did our
kidjim25 said:
yesterday was the big day, it was time to get my red S75D and needless to say I was very apprehensive after reading all the horror stories on here about dirty cars, broken cars, last minute changes etc. I went to the Westmont location to get my car at 1pm (an hour early mainly because I was getting too nervous to stay at home) when I got there the joint was jumping! they were doing 40 deliveries and 85 total over the last two days of the quarter. My owner advisor Maggie and the manager Ryan immediately came up and said hello and asked if I was ready or should we wait for my wife as well. (they know me pretty well there due to my near weekly visits with questions) I said no lets start. We started the finance process and that's where we hit the first and really only roadblock. California had used the wrong loan info and thus was requesting I pay 8k at closing. I was about to call a halt to the whole thing right there, as the whole point of me taking an inventory car and not waiting to build one was to avoid a hefty closing cost. Maggie knew immediately something wasn't right and she and Yolanda the extra finance person got to work on fixing the issue. They had me start the car walkthrough, assuring me that all would be well and to stay excited.

I was then handed over to Wissin who was an extra hand from Michigan and he spent an hour with me in the car setting up my profile and going over the 4 page checklist I had brought with from the forum (which the dealership thought was awesome!) we found two minor issues during the walkthrough. the driver's sun visor was completely missing (it had been removed for cleaning) and the front passenger door was not completely flush with the rear. (it was sitting about 1/4 inch low) in the middle of this Maggie came back with a big smile telling me all was complete on the finance side and that all truly was well. Once I was done with the walkthrough and checklist complete the car was taken back to service by the service manager to fix the door and reattach the visor. I finished the paperwork and then went and hung out until my wife came. (the car was fixed in less than 10 minutes.) My wife showed up and she got the same walkthrough as I did. Then after a final round of hugs and handshakes we were off. We left the dealership with about 70% charge due to the sheer number of cars that were charging so this morning I went and tried out the Bolingbrook supercharger.

All in all I had a great experience with the Westmont Tesla Dealership. I didn't get any swag but I wasn't expecting anything (mainly due to the volume of deliveries they were doing) Maggie, Ryan, Elena, Renee, Manny and all the staff have been nothing but helpful and I hope to have a very long and fruitful relationship with them.



View attachment 251198 View attachment 251199 View attachment 251200
Click to expand...
Somm said:
Took delivery of a Model S 75D today. Delivery experience was positive in spite of being handed off to a second person to complete the walk through. Everyone from the detailers to the sales team to those handling the delivery is committed to ensuring a positive delivery experience.

(For those wondering what to bring - drivers license, proof of insurance showing the Tesla VIN, a void cheque or banking info for lease/loan payments and government rebates, and , if trading in a vehicle - the ownership and keys.)

Due to the quarter end rush, things were a bit disorganized (SC was delivering 30 cars today) but we were given a thorough walk through of the features. The paint finish appeared flawless and no operational issues were found. One of the sales guys pointed out a slight misalignment of the chrome trim - he suggested making a service appointment to have it corrected after driving the car for a couple of weeks, in case anything else surfaces.

No swag but the key fobs came with Tesla branded soft covers with key ring.

We were told that autopilot would not work for about 150 km while the cameras calibrated but after driving about 15 km, adaptive cruise control became available, and after about 30 km, autopilot was available.

First impression of autopilot was positive but the car made too many steering adjustments at lower speeds. Hopefully this will become smoother. Surprised that there is no blind spot detection - a pretty fundamental feature these days.

First supercharging experience went well.

Looking forward to the software update scheduled for tonight.....and to doing a lot of driving!
Click to expand...
Did you have the premium upgrades package if not does your car have the Adaptive headlights
 
#2,051
DIL said:
I am at a bit of a loss here as to what y’all expect from a “delivery experience”

it’s all very well and good that it should be a pleasant experience, but what are you comparing it to?

In the past when I’ve taken delivery of a car (even Lexus) it’s always been a mix of filling out a lot of paperwork while they attempt to upsell me on all kinds of options that I don’t want

and I can’t wait to get out the door

Tesla is certainly no worse than your standard car buying experience
Click to expand...

My take is that there seem to be two types of shortcomings with respect to the expectations and the reality of the delivery "experience". I'm not saying that everybody has both or either of these issues, just that these two seem to be themes that have come up over the last couple years.

1. Some owners expect that because they've bought a relatively expensive car from a different kind of car company, delivery should be a special event. I think expectations might have been set by earlier deliveries from years past, where some new owners got significant amounts of swag, goodie bags, bows on the car, things like that.

2. Because Teslas incorporate features and technology that aren't commonly seen on other automobiles, some owners expect that they'd get some additional instruction / briefing at delivery time. (Particularly with respect to charging and autopilot.)

If expectations aren't met (and this can happen because it seems like delivery experiences can vary widely across service centers and other delivery mechanisms), new owners feel badly. Hopefully that feeling, if it happens, goes away once they start driving the car. :)

Bruce.
 
#2,054
kidjim25 said:
yesterday was the big day, it was time to get my red S75D and needless to say I was very apprehensive after reading all the horror stories on here about dirty cars, broken cars, last minute changes etc. I went to the Westmont location to get my car at 1pm (an hour early mainly because I was getting too nervous to stay at home) when I got there the joint was jumping! they were doing 40 deliveries and 85 total over the last two days of the quarter. My owner advisor Maggie and the manager Ryan immediately came up and said hello and asked if I was ready or should we wait for my wife as well. (they know me pretty well there due to my near weekly visits with questions) I said no lets start. We started the finance process and that's where we hit the first and really only roadblock. California had used the wrong loan info and thus was requesting I pay 8k at closing. I was about to call a halt to the whole thing right there, as the whole point of me taking an inventory car and not waiting to build one was to avoid a hefty closing cost. Maggie knew immediately something wasn't right and she and Yolanda the extra finance person got to work on fixing the issue. They had me start the car walkthrough, assuring me that all would be well and to stay excited.

I was then handed over to Wissin who was an extra hand from Michigan and he spent an hour with me in the car setting up my profile and going over the 4 page checklist I had brought with from the forum (which the dealership thought was awesome!) we found two minor issues during the walkthrough. the driver's sun visor was completely missing (it had been removed for cleaning) and the front passenger door was not completely flush with the rear. (it was sitting about 1/4 inch low) in the middle of this Maggie came back with a big smile telling me all was complete on the finance side and that all truly was well. Once I was done with the walkthrough and checklist complete the car was taken back to service by the service manager to fix the door and reattach the visor. I finished the paperwork and then went and hung out until my wife came. (the car was fixed in less than 10 minutes.) My wife showed up and she got the same walkthrough as I did. Then after a final round of hugs and handshakes we were off. We left the dealership with about 70% charge due to the sheer number of cars that were charging so this morning I went and tried out the Bolingbrook supercharger.

All in all I had a great experience with the Westmont Tesla Dealership. I didn't get any swag but I wasn't expecting anything (mainly due to the volume of deliveries they were doing) Maggie, Ryan, Elena, Renee, Manny and all the staff have been nothing but helpful and I hope to have a very long and fruitful relationship with them.



View attachment 251198 View attachment 251199 View attachment 251200
Click to expand...


do you have a copy of this check list?
 
#2,057
Finally took delivery on 9/29/17 - Honolulu Hawaii.

The car is a head-turner, tech filled, quick and drives well. However I've already had my fair share of problems and things going on as we speak. (I'm literally sitting here at work at 6pm waiting for the ranger service and my loaner car to arrive)

9/29/17 - 6 hours after delivery I went back to have the front triangular passenger glass re-adjusted. It wasn't seated right and allowed wind noise to enter the cabin

9/30/17 - I was getting my car tinted including the front windshield with the clear UV/heat rejection but the tint shop refused to install tint on the front. They showed me the dashboard wasn't install right and it's a bit warped. (see pics)

10/3/17 - I attempted to start my car and received and error saying "Parking Brake Needs Service - Car May Be Free Rolling." The tech arrived and is waiting for the tow truck to arrive as he can't seem to get the parking brake to disengage even with his computer connected to the car. (see pic)

I hope these are the only issues I have with the car. I'm a bit disappointed especially with the final sticker price of the car.

1.jpg
2.jpg
3.jpg
4.jpg
5.jpg
 
#2,059
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