Stan, this was my experience at rocklin location also! I complained about the car being dirty and was offered a free detail. when I dropped off my car it was dirtier then when I dropped it off! Rocklin location did not even address the scratches that were found on car during delivery. i felt like teslka just wanted my $$$ and didn't care about me after delivery. even before delivery I had to do most of the work in terms of communicating when my delivery will be . delivery departnenbt didn't even give me a heads up of my car being delivery until 2 hours prior to my appointment time which I was not aware of!