I'm Stan. I would like to report to Tesla a P0 issue related to #1 the ugly and unfair treatment of China users and possibly, #2 the worse facts behind the scene. I would like to be as objective as possible by only providing evidence without subjective opinions.
I hope this can remind Tesla that they are not operating with integrity in China. I will probably return the car if this is not answered (appropriately) - just to say i as a user am not ok with it.
#0. HOW I LOVED TESLA
I just want to provide two screenshot, you can tell how i loved Tesla. My sales manager Angela Sun also knows how i proactively protected Tesla brand reputation when there were challenges on social media.
yet this is not the case any more due to the incidences.
.
(didn’t translate since this is minor)
#1. WHAT HAPPENED TO ME
Long-story-short version: I was formally invited to have my car delivered on 02/22 then was replaced by a later comer (mine was postponed), and then fobbed off with a untrue explanation. Timeline and evidence are as follows:
I placed my order in mid december 2018 and made the first batch of payment.
//my account
//my payment detail
On 02/14 the delivery manager formally invited me to participant in delivery ceremony on 02/22, I regarded it as an honor and confirmed (after removing all meetings on the day and taking one day off from work)
//chat history
On the following days, the sales manager and delivery manager kept communicating with me on the details such as bank loan, insurance and so on.
//chat history (the content is minor so i didn’t translate)
Side story: I planned to give Model 3 to my wife as a surprise. Thus i booked flight to bring my wife and two daughters from Shenzhen to Beijing on 02/21 (one day before the delivery date). This part is my responsibility, i have zero intention to let Tesla to be responsible, i just want let them know how their invitation impacted user.
// the flight itinerary of my wife and daughters from Shenzhen to Beijing on 02/21
On 02/18 (4 days before the delivery), I was suddenly told that I’m not in the invitation list of the 6 users and cannot have my car delivered on the day. The decision is made without any communication with me before hand. How can a company had invited a customer and committed to deliver the car then removed him without any communication until last minute?
//chat history
On 08/18 at 6:30pm, I was told that the delivery manager actually had been already “unreasonably” told that I was removed from the list on 02/15 (on the second day she invited me) by a marketer (later investigation reveals this person is someone with surname initial X). She hold this information until today (02/18) as she wanted to get me back in the list yet failed.
//chat history
On 02/18 at 8pm, I asked the delivery manager to have a phone call with me. We had this 21min long phone call with voice recorded. This reveals:
#2. THE EVEN-WORSE FACTS
1, Change rule for bad player who has voice while bullying the normal users.
After one minor KOL Yubo Wang complained Tesla in Wechat group, Weibo, and threatened via a online video that he livestream car returning using the Return Policy. This KOL said Tesla proactively reached out to him and add him to the 6 people list (though he deleted the post/video and changed the narrative on Weibo).
//screenshot (due to the sensitivity, i have but i don’t want to attach the personal chat that he reveal how Tesla contacted him
2, Tesla team misuse the right for personal relationship.
Re: delivery ceremony on 02/22, the very first press/media (person with name initial CY) “specially” whitelisted before others, simply because the personal relationship between CY and a Tesla manager with surname initial Y). Ironically this placeholder order was kept until CY made the payment later on.
This decision seemed changed afterwards to prevent public challenges. But the darkness in the process still remain.
// the screenshot of first order
#3 MY QUESTION TO TESLA CHINA AND CENTRAL TEAM ARE:
I hope this can remind Tesla that they are not operating with integrity in China. I will probably return the car if this is not answered (appropriately) - just to say i as a user am not ok with it.
#0. HOW I LOVED TESLA
I just want to provide two screenshot, you can tell how i loved Tesla. My sales manager Angela Sun also knows how i proactively protected Tesla brand reputation when there were challenges on social media.
yet this is not the case any more due to the incidences.
(didn’t translate since this is minor)
#1. WHAT HAPPENED TO ME
Long-story-short version: I was formally invited to have my car delivered on 02/22 then was replaced by a later comer (mine was postponed), and then fobbed off with a untrue explanation. Timeline and evidence are as follows:
I placed my order in mid december 2018 and made the first batch of payment.
//my account
//my payment detail
On 02/14 the delivery manager formally invited me to participant in delivery ceremony on 02/22, I regarded it as an honor and confirmed (after removing all meetings on the day and taking one day off from work)
//chat history
On the following days, the sales manager and delivery manager kept communicating with me on the details such as bank loan, insurance and so on.
//chat history (the content is minor so i didn’t translate)
Side story: I planned to give Model 3 to my wife as a surprise. Thus i booked flight to bring my wife and two daughters from Shenzhen to Beijing on 02/21 (one day before the delivery date). This part is my responsibility, i have zero intention to let Tesla to be responsible, i just want let them know how their invitation impacted user.
// the flight itinerary of my wife and daughters from Shenzhen to Beijing on 02/21
On 02/18 (4 days before the delivery), I was suddenly told that I’m not in the invitation list of the 6 users and cannot have my car delivered on the day. The decision is made without any communication with me before hand. How can a company had invited a customer and committed to deliver the car then removed him without any communication until last minute?
//chat history
On 08/18 at 6:30pm, I was told that the delivery manager actually had been already “unreasonably” told that I was removed from the list on 02/15 (on the second day she invited me) by a marketer (later investigation reveals this person is someone with surname initial X). She hold this information until today (02/18) as she wanted to get me back in the list yet failed.
//chat history
On 02/18 at 8pm, I asked the delivery manager to have a phone call with me. We had this 21min long phone call with voice recorded. This reveals:
- I was replaced by a person who didn’t RSVP and “recently” confirmed that he can get back to the country and join.
- A marketing manager(surname initial X) made the decision to directly replace me with a pseudo reason that he placed order earlier than me. But the reality is, the time of placing the order was never one of the considering factor of deciding the 6 people list. You can also see it in following #3:
- A customer (surname initial W) with Performance order) “specially” arranged since he was a KOL and threatened that he will return the car. He replaced someone yet it is not me since the models are different
- Delivery manager knows how this is conducted properly, she felt very frustrated on my case as well as other cases, thus she even asked me to voice out.
#2. THE EVEN-WORSE FACTS
1, Change rule for bad player who has voice while bullying the normal users.
After one minor KOL Yubo Wang complained Tesla in Wechat group, Weibo, and threatened via a online video that he livestream car returning using the Return Policy. This KOL said Tesla proactively reached out to him and add him to the 6 people list (though he deleted the post/video and changed the narrative on Weibo).
//screenshot (due to the sensitivity, i have but i don’t want to attach the personal chat that he reveal how Tesla contacted him
2, Tesla team misuse the right for personal relationship.
Re: delivery ceremony on 02/22, the very first press/media (person with name initial CY) “specially” whitelisted before others, simply because the personal relationship between CY and a Tesla manager with surname initial Y). Ironically this placeholder order was kept until CY made the payment later on.
This decision seemed changed afterwards to prevent public challenges. But the darkness in the process still remain.
// the screenshot of first order
#3 MY QUESTION TO TESLA CHINA AND CENTRAL TEAM ARE:
- Why the situation can be so chaotic
- Why Tesla employee can intervene the transparent process that the company had publicly announced.
- When there is an issue, why Tesla want to fob off user with a untrue reason instead of communicating transparently
- Even in worst case this happens, Tesla can do much better job than just letting the delivery manager to say “decision-is-made” type of message to users. I was feel completely ignorant.
