P100D loaners to all Model S/X in service?

[whitex]

“Our policy for service loaners is that the service loaner fleet will be the very best version of a Tesla that is available” said Musk during the Q1 [2017] earnings call today. “If you have a Model X that comes in for service, the service loaner you will get will be the absolute fully loaded state-of-the-art P100D Ludicrous … Model X that we have. Same for Model S.” (source)

I'm heading in for an annual service and would like to know what to expect. For those who have done paid services recently, is this in fact Tesla policy, or was it only the policy for the 5 seconds in March while Elon was saying those words, then immediately reverted once he moved to the next sentence?

 

[harry]

I would guess five seconds. There's a big difference in enunciating a "policy" (a goal, a outcome to strive for, etc.) and making it happen across all SCs.

 

[CUBldr97]

depends on the service center inventory... I usually get an old P85 or a rental car....

 

[SarahsDad]

I have had about half a dozen service loaners in the last 4 years - they’ve varied from a Model S 60 to a Model S P90D to a (last week) Model X P100D (always a Tesla). I suspect it’s all about what they have “available” that day. I’ve enjoyed them all (particularly the Model X and the timely Holiday Easter Egg).

 

[Doctt]

depends on the service center inventory... I usually get an old P85 or a rental car....

For my last 4 appointment, I only got P90D once. All other times I got a beat up S85

BTW, they really need to learn to keep their loaners new. They are not dirty but definitely look aged

 

[jjh1234]

I’ve always had a Tesla, but never a P.

 

[number12]

I’d be happy with just being offered a Tesla. My SC is 3 hours away... reschedule 6 times so far due to no loaners available

 

[Sprandt23]

I've had two service visits since October, first time got a P90DL, second time got a P85D, both in great shape. The service manager did tell me to get the 'best' cars you want to get in as early in the day as you can.

 

[Xenoilphobe]

At my last visit I got a brand new shrink wrapped 100D, I watched them pull off the shrink wrap and got that new car smell for a weekend.

 

[Bet TSLA]

It varies. But you can be sure that at the end of quarter they've pretty much sold everything they can. They don't say no when people who get (P)100D loaners come back and ask "Can I buy this now?". So I expect that nothing nice is available.

 

[ChadS]

It will vary depending on how many loaners they've been allocated (which will vary by production), how many have been sold (which will vary by discounts during each quarter), how busy they are at the time, and by service center - they seem to have significant variance in how they operate.

As for my local service center, in more than 5 years of loaners (we have two cars, buy service plans for both, in 2013 Tesla offered several free upgrades for our Sig S, and we get all tire work done at Tesla, so we go in several times a year) I have always gotten a Tesla loaner. Lately, it's usually been a P100D, but they don't always have one. Not that it matters to me; a stripped 2013 S60 trade-in is just fine...not that I've gotten that. I think the worst I ever got was a 2012 SIgnature (loaded) S85. Given that we had the same car at home, we were perfectly happy with it as a loaner!

 

[viper2ko]

I'm going to keep rescheduling until I can get a Tesla loaner. I don't want an enterprise or ride home as they have offered me before, saying all the loaners were wrapped up in end of the year inventory

 

[Xd85]

100D x2

 

[Az_Rael]

I don't want an enterprise

In my neck of the woods, the enterprise rental is actually a 2017 s75 with the glass roof, textile seats and no AP. Not too bad, actually.

 

[eager0]

I've had four loaners in the first year of ownership. One was an Infiniti SUV, one an Infiniti Q50, one 85, and one P85. I've got a 75D. SC is always apologetic about giving me a non-Tesla loaner, but it's not a big deal to me. I haven't kept a loaner overnight yet.

 

[TaoJones]

In 3 years, I’ve accepted 3 loaners. I’ve declined a loaner at least a dozen times.

The 3 loaners iirc were all pre-AP cars. This presented an occasional challenge in that the left stalks are reversed, among other things.

My current and future position is and will be that any loaner I accept needs to be an AP car.

 

[Drlev]

Yeah, my loaner last week was a 2013 pre-AP 85.

 

[pdx3181]

I picked up a X 100D (No P) today.

 

[Chaserr]

Had a loaner S100D last week. AP2 has improved a lot since I last test drove it. Chill mode is still Valet Mode with the ability to open the glove box, frunk, and garage... and it's a stupid feature to tie into Ap hardware unnecessarily.

 

[cantdecide]

You aren't in the Bay area so you will probably get a Tesla loaner.

We had 15 service visits over 4 years and 3 Teslas in the Bay area... Received one BMW loaner, one Volvo loaner and the rest were rides home.
We just moved to Colorado and the difference in service is incredible. Had our X in for service and got an old s85.. got a flat so they delivered a new s100D replacement and flatbedded the old one away.

So no, not a p100d and not an X to replace our X... But actually great service and an actual Tesla loaner.
They even uncorked our X without us asking them to while it was in for something else. Car was also cleaned which doesn't seem to happen any more in the Bay area. Fantastic.

It isn't that the people in the service centers in the Bay area are bad, they are just dealing with twice as many cars as they are resourced to deal with.