You guys are going to love this: Some poor guy on another forum (I'll withhold his member name in case he doesn't want it known on this forum) posted this (below) yesterday - and it got deleted! (The only reason I have it is because it got emailed to me.)
I reserved on August 5, 2017, ordered on July 2, 2018 and took delivery of my Silver P3 Stealth on October 11, 2018. Here are my communications with Tesla so far:
My Original email to Tesla on November 20, 2018:
After less than a month, I find out that Tesla has now included the Performance Upgrade Option as standard with
the Model 3 Performance. Even Elon Musk replied to some who were upset by this change, and offered a refund. I
cannot find any information about a possible refund on Tesla.com, only anecdotes and speculation on the forums.
Some folks were happy to give up supercharging for the refund, but I feel like the Supercharging for Life was
due to the early order, especially for those of us with reservations. I want to keep the Supercharging for
life, even though it is not transferable, but also get a refund of $5000 (plus tax), or upgrade my car with the
Performance Upgrade Option features. That is only fair.
Tesla reply on November 29, 2018:
Hi,
Thanks for contacting Tesla Support. I apologize for the delayed response.
I appreciate your enthusiasm for Tesla and share it.
I understand this issue has been a rather large pain point with customers and we have been giving that choice
between $5,000.00 refund and free supercharging for customers that had the PUP on their performance model to
make amends.
Unfortunately this does not extend to Performance model's that did not purchase the PUP. I am sorry the timing
didn't work out in your case to get the P model with the upgrade included. We will strive to make
pricing/packaging transitions less jarring in the future. But we cannot give you the refund as you did not pay
for the package, and we cannot give you the package at this point in time.
However, if anything changes on this I will let you know.
Have a good day.
Best,
My reply on November 29, 2018:
Thanks for finally getting back to me. I would like to escalate this issue and see what can be done to make
this right. I am not happy with this additional depreciation of a brand new card and I do not accept your
response. For one thing, I do have PUP, I did not order PUO and now that is standard with the Performance
model.
I do have a couple of other questions; can you confirm that my Model 3 Performance, without PUO, has different
hardware compared to the Model 3 Dual Motor (or is it just a software upgrade)? Will I get Track Mode? If the
answer is no to these questions, then I would like to discuss the option of downgrading to the Dual Motor, non
Performance and a refund of the difference.
I will patiently wait for your reply.
Tesla reply on December 2, 2018:
I will see what can be done in your case.
As far as your other questions. Yes, the hardware is different in the performance model--the highest rated
motors in the bunch are tested and selected in order to handle the increased power. There may be other hardware
differences but that is the most striking one.
"Track Mode, a highly anticipated software feature for the Performance Model 3, for all current Model 3
Performance owners with the Performance Upgrades Package." So if you do have PUP, as you say, then yes you
should have track mode. (But I see in your account you do not have PUP).
I don't know that you would be able to downgrade the car to normal dual motor.
My reply on December 4, 2018:
Here's my request, and I ask anyone who cares to tell me what they would want if this were their situation; let
me have the parts to make my Model 3 an actual Performance model. I'll even pay the Service Center to install
them, if that helps.
I wanted Track mode all along. Elon tweeted that all Performance models would get it, but then Tesla later says
only for Performance models with the Upgrade.
I would sincerely appreciate your help with making this right.
Tesla reply on December 5, 2018:
I would like to help you if possible. I sent a ticket over to your service center asking them if your request
would be possible and explaining the situation. I put a request on the ticket that they call you back to
discuss this. Please allow them 2-3 business days to get in touch with you.
Local Tesla Service Center called me with this info on December 5, 2018:
Performance Upgrade parts should be available to purchase in the futere and will allow software upgrade for
Track Mode, but no information about prices or availability yet.
So, my email reply to Tesla Customer Support on December 6, 2018:
While I appreciate the contact to my local Service Center, and they did call me yesterday (just to say that
they think the Performance parts will be available a-la-cart some time), I want an official statement from
Tesla that these parts will be supplied (at no cost since they are standard now). Like I mentioned, I would be
willing to pay for the installation, if that helps, but I think I am more than qualified to do that. It does
seem like they may need to push the update that will enable Track mode.
Thank you, I will wait for your reply, please escalate as needed.
Tesla reply on December 7, 2018 (full name and an actual e-mail return address from Tesla rep):
Thank You for contacting Tesla Support! The $5000 refund is applicable only to the Model 3 customers who
purchased the Performance Upgrade Package. According to our records, you do not qualify for this refund. There
has been no information released about any parts being made available to Model 3 Performance customers who did
not purchase the Performance Upgrade Package. I apologize for all of the confusion, and hope this clears up
everything. Thank You for being a part of the Tesla family!
Best regards,
Tesla is some piece of work!
