Unless the seals themselves are super expensive, there's no way it takes more than 90 minutes labor to do this. It's pretty straight forward according to the FSM.
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Please Help! Drive unit seal not covered under warranty as part of drive unit??
- Thread starter OhioKG1987
- Start date
Unless the seals themselves are super expensive, there's no way it takes more than 90 minutes labor to do this. It's pretty straight forward according to the FSM.
AMPd
Well-Known Member
That makes absolutely no sense, if the drive unit is covered under warranty then so is the seal. Its part of the drive unit!
What’s next you have to pay for the gear oil because that’s not covered under the drive unit warranty? You have to pay for coolant because that’s not covered under the battery warranty?
Ridiculous
In case you haven't noticed. Tesla has been denying a lot of claims that should be warrantied. Don't bother with escalation. go straight to arbitration to get results. If you lose arbitration then go ahead a pay for the seals to replaced.
The 'binding arbitration' clause is only in the USA, if you check the wording of the warranty you'll see a large section where they cover the USA specifically.
Ostrichsak
Well-Known Member
...then act like Tesla is working on (for over a year now) bettering their customer service and you don't believe this was a unique case just because you have a blue check and 500k+ followers.
It's sad that this appears to be about the only way to get even reasonable customer service from Tesla.
Owners need to stand up to this kind of abuse or Tesla will get worse. Musk has shown a propensity for eating up owner good will at a ferocious pace.
The website is epc.tesla.com. Should be able to find your drive unit. Ask which seal needs to be replaced. There are two listed in this screenshot.
I often read through these "new guy" threads who come here with issues and I am pretty dismissive of the attitudes they bring because it usually involves "sue" or "lawyer" or "ALL CAPITAL LETTERS".
SHOULD YOUR STORY BE TRUE
I am 100% in agreement with you on this and Tesla's dodging of this issue is comical. I would file a warranty complaint with the FTC (since Tesla is a company and you're not dealing with a dealership in the state) and additionally: Take the car back/wait for a complaint arbitration resolution OR Pay the $700 and take them to small claims for breach
That would be what I would do. I've been wronged by Tesla several times over many years now, but none so clear cut and stubborn as this
SHOULD YOUR STORY BE TRUE
I am 100% in agreement with you on this and Tesla's dodging of this issue is comical. I would file a warranty complaint with the FTC (since Tesla is a company and you're not dealing with a dealership in the state) and additionally: Take the car back/wait for a complaint arbitration resolution OR Pay the $700 and take them to small claims for breach
That would be what I would do. I've been wronged by Tesla several times over many years now, but none so clear cut and stubborn as this
I had rear axle seal leaks 3 times during the first 50K miles all repaired under warranty. Fortunately no new leaks in the last 65K miles.
Each leak would have gone undiscovered had I not been occasionally removing the air dam for inspection or getting my alignment done. Many S's have leaks that owners don't know about because the leak is slow enough to be spread out dramatically by the airdam and never actually drip on the ground.
There's no way that Tesla could claim the owner was negligent for running out of diff oil unless it was already documented that the leak exists and is not repaired for whatever reason (like the owner not willing to pay $700).
Unless have an obvious drip with the air dam on, I'd just steer clear of the whole issue and let the drive unit fail by eventually running out of fluid providing you're not close to the 8 years already.
Each leak would have gone undiscovered had I not been occasionally removing the air dam for inspection or getting my alignment done. Many S's have leaks that owners don't know about because the leak is slow enough to be spread out dramatically by the airdam and never actually drip on the ground.
There's no way that Tesla could claim the owner was negligent for running out of diff oil unless it was already documented that the leak exists and is not repaired for whatever reason (like the owner not willing to pay $700).
Unless have an obvious drip with the air dam on, I'd just steer clear of the whole issue and let the drive unit fail by eventually running out of fluid providing you're not close to the 8 years already.
aerodyne
2 of 3 EV's - Defect Free!
I have heard drive shafts are not covered by the drivetrain warranty. However, it is clear the seals are part of the drive unit. Agree this is wrong, and you should push back, but in a nice way. Could be the SC is caught in the middle between reality and Tesla management. .
Pretty sad
people will have to go this route. Look at car, and be worried to tell Tesla there is an issue because they won't be covered. Maybe that is by design.Simple. They voted no by accident
If not, they won't fess up because there's no way to justify it.
AMPd
Well-Known Member
if by design you mean it’s teslas way of trying to reduce their expenses then yes, the question is how long is this going to go on for? How long will customer service continue to suck to please Wall Street?Pretty sad
If you ask me Tesla is playing a short sighted game, they’re screwing over loyal customers and creating a bad reputation for themselves in the name of turning a quarterly profit.
AMPd
Well-Known Member
Not to derail this thread but it won’t be hard to guess the 3 people who voted no, they are the same people who continuously back tesla regardless of the facts.Simple. They voted no by accident
If not, they won't fess up because there's no way to justify it.
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