If this is anything like the rear hatch of the Model S, then a few types of things can cause this issue. Stoppers or latch can be misaligned, or the pinch strip sensors can be misfiring. Took the service center multiple trips to figure out why my hatch wasn't closing all the time (would fail as you described once every 3 or 4 tries -- and I use the hatch at least 2x a day it was super annoying). Since they fixed the pinch sensors it has been flawless.
-
Want to remove ads? Register an account and login to see fewer ads, and become a Supporting Member to remove almost all ads.
If this is anything like the rear hatch of the Model S, then a few types of things can cause this issue. Stoppers or latch can be misaligned, or the pinch strip sensors can be misfiring. Took the service center multiple trips to figure out why my hatch wasn't closing all the time (would fail as you described once every 3 or 4 tries -- and I use the hatch at least 2x a day it was super annoying). Since they fixed the pinch sensors it has been flawless.
boardworks
Member
Thanks for the tip! I'll take it into the SC this weekend or early next week and share that info with them.
I have had the same problem in a garage with a uniform ceiling (no protruding pipes, etc). The sensors should have detected the distance and prevented the doors from hitting, but they still did not work. I have a similar issue with the front doors. I understand from reading other threads that the front doors don't have proximity sensors (which they should, especially to detect poles, side view mirrors, etc), only the falcon wing doors do. But I have parked next to a brick wall, so the entire car is equidistant from the wall, but the front door still opened and hit it (luckily no scratch this time). Hopefully your suggested solution or something else will be provided by Tesla.
Tesla service has been subpar up to this point. My MX has been at the SC for a week now. Not once have they called to update me. I have called a couple of times since my post, but have gotten no information except that my service adviser will call me. Once, I was told that he was on the phone and would call me as soon as he got off. I called back 45 min later to find out he went home and would call me the next morning. I told them I just wanted to pick up my car if nothing was happening since I have family coming and need the extra seating in the X. I was busy the next day and did not receive a call. When I finally had a chance to call at 4 pm, I was told my service adviser was gone for the day and once again, to expect his call in the morning, since no one else knew what was going on with my car. I finally got a call today, for the first time in one week, still not from my service adviser. Unfortunately, I cannot pick up my car. Nothing was done until today, and now that I want/need my car they decide to start working on it. They tell me they took apart the falcon wing doors to try to figure out the problem, and now they are still waiting to hear from engineering. At least they are working on it and will find the fix and hopefully the next owner with the same problem won't have to wait so long.
I think they're slammed. My SC, which has always been awesome, isn't calling me back and is taking appointments well into the future. I think they're trying to balance the perception of getting to our cars quickly (appointments in a reasonable period after we call) with actually being able to get to the cars. So maybe they can't really see the car until 2 weeks from now but it's better to take it 1 week from now, get a few things done and hold it a bit longer.
I also get the feeling they're getting all of our quarter-end vehicles with lots of issues and they're having to learn how to fix some of the issues on the fly. Some of these things will probably take a couple hours in 6 months, but right now it takes days. Definitely not ideal for us early owners, but I'm confident it'll get sorted over time. Surely we'll get an occasional "thank you" from future owners.. right? Let's ask the early S owners...
You are probably right that they are getting slammed. I'm fine with that given the situation. I just would rather be told, "Sorry, we are getting slammed. Someone will try to get back to you in the next few days," than be told they are going to call me when they are not. Also, if they told me that they were getting slammed, I might have said, "let me pick up my car and bring it back in a few weeks because I need it now." Communication is key. It's not the amount of time it is taking that I'm complaining about, it's the poor communication and follow up - although, I can't wait to get the car back!I think they're slammed. My SC, which has always been awesome, isn't calling me back and is taking appointments well into the future. I think they're trying to balance the perception of getting to our cars quickly (appointments in a reasonable period after we call) with actually being able to get to the cars. So maybe they can't really see the car until 2 weeks from now but it's better to take it 1 week from now, get a few things done and hold it a bit longer.
I also get the feeling they're getting all of our quarter-end vehicles with lots of issues and they're having to learn how to fix some of the issues on the fly. Some of these things will probably take a couple hours in 6 months, but right now it takes days. Definitely not ideal for us early owners, but I'm confident it'll get sorted over time. Surely we'll get an occasional "thank you" from future owners.. right? Let's ask the early S owners...
goneskiian
Active Member
The rear trunk lid doesn't have sensors to tell it when to stop. You have to manually "train" it how high it can open. See page 12 ("Rear Trunk") of your owners manual "Adjusting the Opening Height".
systemcrashed
Please Reboot
@goneskiian Glad to see someone else has used the Owner's Manual :thumbsup: For a car this complex, people really need to take the time and read through it.
I think they're slammed. My SC, which has always been awesome, isn't calling me back and is taking appointments well into the future. I think they're trying to balance the perception of getting to our cars quickly (appointments in a reasonable period after we call) with actually being able to get to the cars. So maybe they can't really see the car until 2 weeks from now but it's better to take it 1 week from now, get a few things done and hold it a bit longer.
I also get the feeling they're getting all of our quarter-end vehicles with lots of issues and they're having to learn how to fix some of the issues on the fly. Some of these things will probably take a couple hours in 6 months, but right now it takes days. Definitely not ideal for us early owners, but I'm confident it'll get sorted over time. Surely we'll get an occasional "thank you" from future owners.. right? Let's ask the early S owners...
Thanks!
Tesla needs to add an option on the touchscreen to adjust the height of the trunk lid opening since there are no sensors. Many parking garages have varying clearances, so always manually stopping/adjusting the height is quite bothersome. Our old X5 had this capability using the iDrive knob.
aesculus
Still Trying to Figure This All Out
I like the way it is now, but just sent Tesla an email asking if they could program a double click on the close button to allow the door to reach it's full extent.
My 2 day old car has these problems:
1. Passenger FW door only opens 75% sometimes.
2. New rear seats too hard to delatch
3. Charge port does not respond to supercharger or mobile charger
4. Rear chrome trim is off
5. Driver door only partially auto opens sometimes
6. Driver door sometimes opens and closes without being near
Service is due still for some of the above but not likely until mid to late May.
1. Passenger FW door only opens 75% sometimes.
2. New rear seats too hard to delatch
3. Charge port does not respond to supercharger or mobile charger
4. Rear chrome trim is off
5. Driver door only partially auto opens sometimes
6. Driver door sometimes opens and closes without being near
Service is due still for some of the above but not likely until mid to late May.
I'll address these two out of order. For 6, disable auto-present. It's not ready for prime time. Then you can better evaluate the other issue.
My wife also had the same issue as your #5. The reason this occurs is because the front doors use the falcon wing door sensors to determine how far to open. Try this experiment. With auto-present off, open the driver's door by standing only in front of the driver's door itself, hitting the handle, then stepping to the right (in front of the falcon wing door) once it unlatches. It should open all the way, because it doesn't sense YOU as an obstruction. Close it, then stand right in front of the falcon wing door, the natural place to open the driver's door, and open it. It'll open partway because the falcon wing sensor sees an obstruction - you - in the way.
My wife dislikes this behavior. Her reasoning is pretty straightforward - with the Model S, you pull and keep pulling, then get in. With the X, you push, it opens somewhat, then you have to pull. It's two movements instead of one. While I generally try to defend some of Tesla's decisions, I have to hand it to her - this isn't an improvement on the way we get into a car.
[QUOTE="walla2, post: 1497626, member: 10024”]...
3. Charge port does not respond to supercharger or mobile charger
...[/QUOTE]
Not a problem but a “feature”, apparently that’s the way it (doesn’t) work now. Light touch on the forward corner of the charge port cover opens it. Closing is automatic.
Driver’s auto-present seems to try to figure out if you are approaching from behind or in front by using the falcon wing door sensor and maybe other ultrasound sensors. Approach from the front and the door opens a little at first then more once you are aft of the door (not fast enough for me, I usually pull it open first).
3. Charge port does not respond to supercharger or mobile charger
...[/QUOTE]
Not a problem but a “feature”, apparently that’s the way it (doesn’t) work now. Light touch on the forward corner of the charge port cover opens it. Closing is automatic.
Driver’s auto-present seems to try to figure out if you are approaching from behind or in front by using the falcon wing door sensor and maybe other ultrasound sensors. Approach from the front and the door opens a little at first then more once you are aft of the door (not fast enough for me, I usually pull it open first).
aesculus
Still Trying to Figure This All Out
My car has me pretty well trained now with the auto present door.
Yes. On my list of (mostly minor) issues to take care of. I've also got the rear seat problem where it's hard to raise them up when they are down. And the left FWD alignment is bad enough that I want it fixed, but (knock on wood) it functions fine.
Took factory delivery on Monday. 28xx. Non-PUP, 90D, white seats. Love the car so far.
Took factory delivery on Monday. 28xx. Non-PUP, 90D, white seats. Love the car so far.
Yes, also center roof pillar issue and 3rd row seats won't pull up. No problem for me because I can wait until they get the parts for the 3rd row seat recall. Love the car in spite of these minor issues.
goneskiian
Active Member
I must be an idiot to have ordered while reading all these "issues" threads. Or I just ignore each post until that last sentence you all keep using.
