Vines
Active Member
That is not a great look, and I hope your team can get the system running!Not all, but a lot as construction had commenced.
Having dealt with complexities like this before, I find the lack of practical troubleshooting insights and spare parts slightly more than annoying.
"Oh no 12V from the motherboard? Let's pop a new one in and see how it goes.""Oh, no 12V passing out the CANbus on that power wall? Ok, let's drop a new controller in."Either you can reprogram the board in a minute or two, or you can't, and it is time to move to a new piece of hardware. This is not hard.
Tesla Tier 2 support going "We will get back to you in three to five business days."
Excuse me?...this isn't a toenail polisher, it isn't a car, it is a 24x7 critical infrastructure component. Neither Hertz, nor support are offering a loaner system to be temporarily spliced in to tide us through the outages. (And good luck with the permits on that.)
None of my standby power vendors have ever been this bad. Not even close. Even during adverse events, and I have set up or advised on more than a few. This isn't unprofessional, it is indescribably bad.
Some aspects of this business may be complex rocket science, but troubleshooting isn't one, or shouldn't be one. Remember the line on rocket science, right?
"'Once the rockets are up, who cares where they come down?
That's not my department,' says Wernher von Braun."
The Powerwalls were ordered to solve a practical problem: outages. It wasn't trying to keep up with the neighbors or Instagram it. The problem is not solved, and I am beginning to question the longer term reliability/viability of this solution, if spare parts aren't readily available. So, all of you considering one of these systems, I would strongly encourage you to consider a transfer switch for a generator, or a more modular system like Enphase.
Pitchforks are looking mighty attractive.
All the best,
BG
I wish I had better help to offer, but the post installation hardware or software issues are a weak point in my knowledge.