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I’m not sure how much you paid for this but assuming you paid a premium price and didn’t get a ”deal”, I’d expect premium quality and if something like this popped up, I’d want it fixed. The shop I’ve gone to for 3 of my Teslas, if I noticed something like this, they’d fix with no questions asked. They wouldn’t give me a story about “customer expectations.” Customer expectations are if I’m paying premium price I’m getting premium quality work and if that’s not the case I expect it to be made right with minimal fuss.Question since I'm a PPF idiot/n00b who recently got PPF on a Mercedes GLS.
I went to a highly-rated (5 stars on Yelp installer) shop in NorCal that charged more than other local places. So I assumed "pay the premium $ and bask in awesome PPF! What's the big deal?" The shop does Lambos, Porsches, Range Rovers, and has mega-positive rave reviews on yelp and I heard positive things from a neighbor.
It turns out there are subtleties to PPF that for some reason nobody ever discusses on threads like this. What I've learned is that you the customer are 100% required up front to define what you will find tolerable and what is not tolerable for a "quality" PPF install that you're paying big bucks for.
There's a general theme that bubbles over a certain size, trapped dirt, and lift lines are definite deal breaker at quality shops. So, most quality PPF folks will remedy these types of things for their own reputation because these are the things people usually see and complain about.
BUT.
Here's what I learned is a common obscure PPF "wrinkle" (pun). This super high-end-PPF-guy still allows some Chicken Skin (or Chicken Skinning). He said it's impossible to do a whole car without some of this showing up. For example, below is a cluster of chicken skin blemishes on my hood that together is about the diameter of a dime. The chicken skin kind of looks like some tight chicken skin; the cluster of pinpoints resembles chicken hair follicles. And, I learned this happens when the moisture of that area is slightly too high (but not high enough to form a pocket). It gets a bit better once the PPF heats up a bit during the first few weeks, but it never goes away completely.
The shop owner said he personally did the hood, and this passes his 5-star sniff test. He said the problem is the GLS is black... most cars with color, metallic paint, or pearlescent paint would obscure this. And, you couldn't notice this chicken skin at all unless you were a perfectionist. So, unless you the customer tell him up front "absolutely no chicken skin", he allows this to pass his 5-star-high-end QC. Because, if you really wanted absolutely no chicken skin; it'd cost a ton more since his chance of getting it perfect go down a lot. So he has to price that into materials/labor that he may be attempting the hood 4 times.
Also, he says sub-1mm film pinpoints are ok. And therefore a cluster of sub 1mm pinpoints is ok. As long as it doesn't protrude (like a big dirt bubble). So 1mm little spots are to be expected and will be normal on PPF. I learned if a customer wants "glass like surface with zero little pockets or chicken skin" he'd probably just reject the customer lol.
What do you guys think? Other than this chicken skin spot, the PPF does look really good. But I wonder what's the deal with Chicken Skin and normal customer expectations? Would your installers re-do an entire hood over this without charging the customer? Or would your installers simply disclose up front to a person with an all-black car that chicken skin was an issue before the PPF was applied?
I’m not sure how much you paid for this but assuming you paid a premium price and didn’t get a ”deal”, I’d expect premium quality and if something like this popped up, I’d want it fixed. The shop I’ve gone to for 3 of my Teslas, if I noticed something like this, they’d fix with no questions asked. They wouldn’t give me a story about “customer expectations.” Customer expectations are if I’m paying premium price I’m getting premium quality work and if that’s not the case I expect it to be made right with minimal fuss.