Prob w/SW Update last night? 2020 Model X DOA this am.

[T&PX]

touch console & dashboard are black. Cannot drive, cannot reboot console or dash..... thinking something happened during a sw download???

 

[Les236]

Can you access it through the app? My upgraded last night too. I am in another state right now, but I can access the vehicle through the app and check the status.

 

[MP3Mike]

Did you start/schedule an update for last night? If not, an update wasn't the problem.

 

[T&PX]

Can you access it through the app? My upgraded last night too. I am in another state right now, but I can access the vehicle through the app and check the status.

Can you access it through the app? My upgraded last night too. I am in another state right now, but I can access the vehicle through the app and check the status.

I cannot access through the app....

 

[T&PX]

Did you start/schedule an update for last night? If not, an update wasn't the problem.

auto update?.... I remember seeing a message on my screen saying something about 2:00am? (was getting something out of my car so I didn't pay too much attn to it)......

 

[4SUPER9]

I have a road trip scheduled for later today, and got the update alert last night. This is exactly why I am putting it off until I return.

 

[T&PX]

I have a road trip scheduled for later today, and got the update alert last night. This is exactly why I am putting it off until I return.

I will be turning "off" auto update if this is the issue....... It's a 2020 model X so I am hoping the so-called black screen of death isnt still a problem???

 

[scottf200]

touch console & dashboard are black. Cannot drive, cannot reboot console or dash..... thinking something happened during a sw download???

If you have a 12v battery tester then I would test that. If you have a charger you can use it on it (I did this with a battery jumper to finish an install once). Yes, I realize you have a 2020 and the 12v should be OK still.

The 12v is own it's own during parts the OTA update since the DC-DC converter (software components) may not be available.

Related thread:
I monitored the 12v battery voltage during an OTA update

From that thread:
Aside: During a multi-state road trip my 2020.40.3 left my 12v battery in a bad state. I was jumped and then the install finished. The next day I drove to a Service Center that installed a new battery. Much longer version to that story. I was in NH that doesn't have Service Centers (as it turns out).

 

[jboy210]

If you can get the frunk open you can get the battery or first responder wire. Sometimes disconnecting the first responder wire (don't cut it as says) or removing a lead from the battery, waiting a minute, and reconnecting will reboot the car.

 

[T&PX]

If you can get the frunk open you can get the battery or first responder wire. Sometimes disconnecting the first responder wire (don't cut it as says) or removing a lead from the battery, waiting a minute, and reconnecting will reboot the car.

I will give that a try! Thnx

 

[gaswalla]

you're under warranty.. call tesla and have them fix it.

 

[scottf200]

I will give that a try! Thnx

Since I couldn't open my Frunk with the key fob or phone app I had to find the manual option too. Several YT videos are easy to locate online. If you have a battery tester then test that 12v too. If it is at the low 12s or 11s then I'd be suspicious of the battery. "rebooting" it may not let it continue where it left off if it was in the *middle* of the OTA update. This is why I left the 12v battery booster/jump pack on *until* the OTA update *finished*.

 

[T&PX]

you're under warranty.. call tesla and have them fix it.

you're under warranty.. call tesla and have them fix it.

Svc Appt Scheduled..... Thnx

 

[kvs25]

Svc Appt Scheduled..... Thnx

honestly this is bullshit, you shouldn't have to schedule service for a freaking software update! They need to fix their OTA updating.