Who did you talk to about getting the new delivery date? Someone in Raleigh or your ISA?
My delivery date was last Thursday (9/13). Of course, this was cancelled due to Florence. My ISA hasn’t responded with a new date yet. I also have paid in full.
It was a combination of things. Here's a brief history of events:
- 8/27 ISA reaches out and asks me to confirm a bunch of stuff I'd already confirmed online and give a targeted delivery date of 9/27 (amazing how the quarter end ramps things up)
- 8/28 I provide the confirmation, assume everything is proceeding.
- 9/4 Email from ISA asking for an update on my confirmation, indicating he didn't receive any response.
- 9/5 and 9/6, Email ISA from 3 different email accounts (I have a last name that often triggers spam filters) in the hopes of connecting with ISA. Radio silence. Attempt calling, mailbox full and no message can be left.
- 9/10 ISA finally responds, confirming receipt. Says he'll be in touch.
- 9/11 Random phone call from other Tesla person telling me my car will be ready on 9/18 and schedules delivery.
- 9/16 Email from Mike in Raleigh cancelling delivery without explanation. Says Tesla will be in touch. I immediately respond and ask when they will process my refund (full payment made Friday 9/14).
- 9/17 In the morning, email ISA and ask what is going on. At lunch, went in person to see Mike at Sales Center. He explained delivery issues in Raleigh (not Florence related) and states that the call on 9/11 was from a woman who should not have inserted herself into my sales process. I express my dissatisfaction. He says someone will be in touch from higher up and he will personally monitor. Text in the afternoon from some Tesla number. Phone call and voicemail from another Tesla person. Late at night, ISA emails and provides 9/19 delivery estimate.
Hard to say which item prompted the quick response, but I'm fairly sure it wasn't my emails to my ISA. I found Mike to be genuinely apologetic and stuck in a bad position (he's also very ill, fwiw). I indicated that for better or worse, it had been mentioned on these boards that he was the one to talk with to get things resolved and he seemed ok with that. I think he understands and appreciates our frustration with the process.
TL;DR Mike at the Sales Office is probably your best bet.