Anyone know how to contact service directly??
My Model 3 is losing charge rapidly while parked at the airport and will be dead by the time I return
(170 miles to 63 in one week, two more weeks before I return....yes, climate control is off). I tried to
schedule mobile service, but it wouldn't let me fully describe the problem, specify the actual car
location, or choose a service date prior to my return on the 20th.
I tried the contact us link on Tesla.com and just got referred back to the service app. I googled and
found a number of 1-888-518-3752, but it doesn't connect.
As others have said this was likely caused by Smart Summon Standby Mode.
If you have an LR AWD, you’ll be at about 5% battery upon your return.
Use app widgets on your phone to check the battery status - these will not wake the car. Do not open the app. If applicable, change your Tesla login to disable any third party apps, temporarily.
Obviously if someone can plug the car in for you that would be ideal.