I removed my son's luggage from the trunk of my Model X and while seated in the driver's seat I closed the rear hatch using the buttons on the display. There was no red on the display indicating that the hatch was not closed. I drove the car into the garage and the hatch opens and shattered the rear glass. I have an estimate that this will cost around $2000 to repair from my service center. The car is a 2017 ModelX and There was never an alarm that sounded or any red on the display that the hatch was not closed properly. The hatch opened as I drove the car into the garage because if it had been opened before I drove the car in then it would have hit the gutter on the overhang. The hatch opened under the overhang because the edge of the spoiler has white paint. When I bought the car in 2017, I had issues with the falcon wing doors sensing phantom objects and the hatch would not close properly. These were supposedly fixed but I recall the technicians explanation of the fix on the back hatch did not make any sense. The key was in my pocket so I did not touch it but I have looked up other cases of this issue and of course Tesla says it was the driver's fault and their data indicates that the owner pressed the key fob etc. Does anyone know how to contact someone at Tesla to see if the issue was truly a phantom pressure on the key fob or an issue with the rear hatch controls? I do not trust my dealer because I also purchased a Model 3 last year and I ordered the Model 3 with FSD capabilities and even had an order number to prove it but the dealer denied this. Tesla's reaction was to remove the proof of my order and now there is just nothing on the Model 3 in terms of the details for my purchase in my Tesla app. I fortunately [printed a copy. My faith in Tesla has been sorely tested with the treatment I have received from the dealers and the company.