Seriously, wtf is this pretentious bs? You got your car. Why are you even here and still reading? Does it make you feel better? You added no value. Move along.
And don’t try to explain things like we’re 5 and justify why we should or shouldn’t be feeling certain things. Your whole post comes off like you’re a know it all and we are toddlers that have no idea what’s going on in the real world. Gt***
Hmmm. All I was trying to do was point out some reasons why stuff happens. I do have several years experience dealing with Tesla, this is my 2nd X. IOW, trying to help folks beat the frustration by adding a little info, not talking down at all.
I've followed Tesla closely since 2015 because I consider this company's success fundamental to beating climate change. We don't beat that nothing else much matters. Tesla makes outstanding EVs. Not everyone follows them as closely as I do so I was sharing some things I've learned from actual experience and way too much research for my own good.
Dealing with Tesla
1. I've seen complaints about Tesla service/customer interaction for years. My experience has been the exact opposite. The staff has always treated me with courtesy, been reasonably to outstandingly responsive, and attempted to be helpful at every turn. The downside is when it comes to deliveries the SAs aren't really kept up to date. (Did you know only 3 people at Tesla have access to the delivery schedule list? Musk and two others. I found that out talking with an SA once).
2. I see anecdotes that Tesla tries to weasel out of legitimate warranty issues. I've never experienced that. When I ordered, I waffled between an S and an X, initially choosing the S. Thinking about it some more, I dropped by and asked if I could change it to the X. The sales rep said sure and took care of it for me on the spot, no delay on delivery. On my 2017 90D, the driver's window started making a popping sound when rolled down. Tesla fixed it without complaint. I pushed one of the scroll wheels on the steering wheel too hard and busted it. Tesla dropped by my house and fixed it, no argument, no charge. Early X's developed a problem called judder from a design flaw, meaning the car would develop a shudder when you pushed the accelerator quickly. Tesla replaced the half shafts with no argument, I dropped the car off and had it back the next day. When I took delivery of my new one, I discovered a scuff mark on the dash in a an out of the way place. Took a picture, forwarded it along with a service request and a mobile unit was supposed to drop by today to fix it. Three days ago, they sent me a message indicating the part hadn't come in yet and asked if they could push the appointment to June 9. Sure. So when I see posts complaining about how Tesla treats customers I scratch my head, not my experience at all. I think they're pretty good -- excepting predicting delivery dates.
When I accepted delivery on 5/7, my SA was named Rebakah. She turned me over to someone in service name Erin because he was more familiar with the X than she was, she was a new employee. I asked for Erin, got him, and we had the paperwork done in 10 minutes. Rebakah made a point to come out and say hi and make sure I was happy. She stuck around while we inspected the X and learned about the new stuff. We actually had a great time doing it.
Other EV companies do better? Really? I just went out to see what I could order today if so inclined picking a few at random. Here's what they say about getting one of their EVS (copied from their websites):
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IOW, the entire industry, ICE/EV alike, is experiencing problems. It's hard for all of them to make cars right now. Tesla is actually lauded for finding workarounds to keep its assembly lines running, but even Tesla isn't completely immune to what's happening in China with its Zero COVID policy.
As for a know it all, what do you think you're doing? Try to help people deal with their frustration, which I went through right along with everyone here, and I get... you. Thanks a lot.
