Picked up my LRY last weekend - it has been pretty flawless. Compared to my 2017 X, it is much better in terms of fit and finish. Looked inside, under Frunk and cable routing and equipment placement was much better - indicative of significant manufacturing process improvements.
As far as customer service: My experiences have been positive, with mobile service being a huge plus.
So my personal experience with 2 vehicles over 4 years has been pretty positive....
Issues that I see:
- Really bad projections / communications of when a new car is being delivered.
- FSD is a work in progress with too big of a gap between marketing hype and reality - even ghost braking is something that should not be happening now (other cars with adaptive cruise control, do not have as much trouble with it.)
- Automated windshield wipers are not as good as current competitors.