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Rejected delivery, now what?

blinkme323

Member
Feb 4, 2019
68
29
Philly
With those issue, it sounds like it wasn't a new car. I definitely wouldn't have accepted it either. When I received mine, everything was practically perfect. I did notice that the driver side door had a gap. But mobile service was able to fix it at my home which I was very impressed by.
Yep, you would think, but it only had 9 miles on the odometer. Really puzzling.
 

enixneo

Member
Apr 4, 2019
31
48
Texas
It's a car drive it
So, these things couldn’t be fixed with a service appointment? Considering you are in a tight spot, just take it and fix the issues after.

Blink's buying a brand new car. Brand new cars shouldn't require immediate repairs and service appointments.

This isn't like an open box item you purchase at Best Buy. A car is literally the second biggest purchase most people own. A brand new car should be in pristine condition. We need to stop normalizing this idea that a paying customer should reduce their standards to accommodate a billion dollar company.
 

El joe

Member
Jan 29, 2019
626
508
SF Bay Area, CA
With those issue, it sounds like it wasn't a new car. I definitely wouldn't have accepted it either. When I received mine, everything was practically perfect. I did notice that the driver side door had a gap. But mobile service was able to fix it at my home which I was very impressed by.
Seriously, sounds like a lower-end demo car.
 

z335is

Member
Feb 7, 2019
51
40
Newark
Blink's buying a brand new car. Brand new cars shouldn't require immediate repairs and service appointments.

This isn't like an open box item you purchase at Best Buy. A car is literally the second biggest purchase most people own. A brand new car should be in pristine condition. We need to stop normalizing this idea that a paying customer should reduce their standards to accommodate a billion dollar company.
Well said. You can walk on a Mitsubishi lot and not find half the issues on their cars that you see with Tesla’s.

When buyers look the other way, then it just further enables their behavior. I’d LOVE to be a salesman to some of the people on here saying to just accept the car.
 

RedWhite19

Member
Aug 17, 2020
520
310
Los Angeles
Blink's buying a brand new car. Brand new cars shouldn't require immediate repairs and service appointments.

This isn't like an open box item you purchase at Best Buy. A car is literally the second biggest purchase most people own. A brand new car should be in pristine condition. We need to stop normalizing this idea that a paying customer should reduce their standards to accommodate a billion dollar company.
There is no way of stopping this unless people take their money elsewhere to another manufacturer. What’s the point of rejecting a car and then picking it up a few weeks later? Maybe at the end of the quarter but at the start?

As I noted, the OP was in a tight spot and could’ve picked up the car and then got it taken care. But I get it, the car should not come with problems but this is a pattern from Tesla.
 

LwlPeak

Member
Mar 28, 2021
126
66
NC
Blink's buying a brand new car. Brand new cars shouldn't require immediate repairs and service appointments.

This isn't like an open box item you purchase at Best Buy. A car is literally the second biggest purchase most people own. A brand new car should be in pristine condition. We need to stop normalizing this idea that a paying customer should reduce their standards to accommodate a billion dollar company.
Well said. 👍🏻
 

LwlPeak

Member
Mar 28, 2021
126
66
NC
There is no way of stopping this unless people take their money elsewhere to another manufacturer. What’s the point of rejecting a car and then picking it up a few weeks later? Maybe at the end of the quarter but at the start?

As I noted, the OP was in a tight spot and could’ve picked up the car and then got it taken care. But I get it, the car should not come with problems but this is a pattern from Tesla.
I am sure there is some metric that tracks denied vehicles. Vehicles that are denied are not being sold (Tesla is losing money), and most likely then need to be repaired which costs Tesla more money (also need to pay technicians more hours to fix brand new vehicles).
Therefore it is in Tesla’s best interest to fix these quality issues if they want to improve there bottom line.
 

blinkme323

Member
Feb 4, 2019
68
29
Philly
I have purchased many ICE vehicles, and it is not unusual for me to need to take it back to the dealership with a list of things that need to be done after purchase. No difference with EVs.
I'm coming from a long line of higher-end BMWs, and I've never, ever seen anything remotely like this. To each their own though.
 
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enixneo

Member
Apr 4, 2019
31
48
Texas
I have purchased many ICE vehicles, and it is not unusual for me to need to take it back to the dealership with a list of things that need to be done after purchase.

That shouldn't be the case. A brand new vehicle should be in new, pristine condition. If you think it's normal, your expectations are lower.

No difference with EVs.

EVs are no different. But Tesla is different. With other cars you can inspect them and test drive them before agreeing to a $40,000 - $110,000 purchase. Tesla's are purchased sight unseen. Delivery inspection is the only and first time to see the Tesla before accepting that $40,000 - $110,000 contract. So if there are any problems with it, this is the time to raise those concerns.
 

Mr. Wonderful

Member
Apr 19, 2021
100
62
Fort Lauderdale, Florida
I buy new cars every few years. There are basically NEVER any fit/finish problems.
My last few were from Hyundai (Sonata's) and my current is a Kia Stinger GT2 (perfect at delivery).
My delivery date has been moved from April 30 to May 1 (no big deal).
I am very nervous about taking delivery, and plan taking a friend to assist in inspection
before paying for it. If it has poor quality, I will reject it.
If I do reject the car, I think Tesla just contacts the next person in line and offer it to them.
Perhaps they won't be so discriminating and accept it. I don't think the make repairs and try
to resell them. They gotten so used to people accepting all the flaws it has become typical
instead of out of the ordinary..... SAD.
 

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