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Rejected Delivery of Tesla Model 3
- Thread starter MJVZ
- Start date
Hall-Morin
Member
I totally agree with the service expectations - they are not unreasonable and I'm sure that Tesla aims to improve in this area. If they had known ahead (and they should have), a call to alert you and to make alternative arrangements would have been ideal. I speculate that the mad delivery rush and pressure to get the cars out have contributed to gaps in this area. With persistent constructive feedback, they will improve this area of the business.
Congrats on your Model 3 ownership!
Maybe the damage just happened while in their possession and that's why everyone was standing around the cars looking at them. I've read posts here where cars have been backed up into another waiting for delivery with the new owner there or on their way. Crap happens. As disappointed and unhappy if it happened to me I wouldn't take it out on the employees. Chances are these are the people you'll need help from down the road at some point scheduling work or a loaner. Understanding and kindness goes a long way even when it might not feel deserved.
Unless you were getting satisfaction clowning on the actual moron who dented your car, nothing is to be gained from berating random employees who had -nothing- to do with the issue.
No one was going to make you take delivery of a dented car. It’s obvious they will make you whole.
Tons of people would love to be in your shoes come Dec 31st.
Thinking of calling my local radio station to send you a care basket for facing such brutal hardship and inconsolable loss this holiday season.
You could have just said “disappointing and frustrating Tesla delivery experience”, dispense with the theatrics of “Door-gate” and everyone would have understood and sympathized.
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JohnSnowNW
Active Member
I'd be irritated in your situation, too, but your initial post came off as absurdly pompous and entitled.
I hope the vehicle is repaired to your satisfaction.
I hope the vehicle is repaired to your satisfaction.
People are entitled to not having their time wasted.
Having people come down to pick up a car that has a clearly visible defect is wasting their time.
I can’t even fathom ripping someone a new one for a dent in the car, especially since the rippees likely weren’t at fault. I’d prefer to handle it like an adult.
JohnSnowNW
Active Member
That does not require someone being an @ss.
What if it JUST happened? If it was already there, I agree they should have notified OP in advance.
All we know is one side. Part of that one side is thinking someone can buy the right to being pompous for 70,000.
No matter when it happened:
A disappointed look earns more concessions and goodwill than walking in being king *sugar*, and ripping anyone and everyone you can see to shreds.
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My policy is to never get angry or bad tempered around employees who are doing the job their employer wants them to do. I always ask for a manager to start down the path of correction. It's why they are there. Even if the employees don't appear to be doing their job that is a management issue.
If I had been. the manager in this case I just would have said you're correct, we'll get another VIN assigned to this order. Unfortunately just note that VINs are assigned in Fremont and we don't see the result until it arrives and you have previously made an appointment for delivery. We will inspect the vehicle after it is delivered to us and we see any issues before your appointment we will contact you.
Tesla is transporting most, if not all, cars on open auto transporters and I'd bet not one arrives in Ohio without some type of damage. Tesla is attempting "just in time" deliveries. This is an inappropriate situation for just in time. The last time I was at the Delivery Center in Rocklin there were over 20 cars in the lot with manufacturing dates only two days earlier and they were already rejecting delivery times due to issues they could not correct in the short time before the purchasers appointment. And that's only a little over 100 miles from the factory. I think the delivery centers are caught between a rock and a hard place and are really trying to do the best for the customer they can.
If I had been. the manager in this case I just would have said you're correct, we'll get another VIN assigned to this order. Unfortunately just note that VINs are assigned in Fremont and we don't see the result until it arrives and you have previously made an appointment for delivery. We will inspect the vehicle after it is delivered to us and we see any issues before your appointment we will contact you.
Tesla is transporting most, if not all, cars on open auto transporters and I'd bet not one arrives in Ohio without some type of damage. Tesla is attempting "just in time" deliveries. This is an inappropriate situation for just in time. The last time I was at the Delivery Center in Rocklin there were over 20 cars in the lot with manufacturing dates only two days earlier and they were already rejecting delivery times due to issues they could not correct in the short time before the purchasers appointment. And that's only a little over 100 miles from the factory. I think the delivery centers are caught between a rock and a hard place and are really trying to do the best for the customer they can.
OP, ignore the fanboi/trolls. If more people rejected a defective car to start with, we wouldn't be still talking about it.
Tesla needs to fix these problems instead of rolling out defective cars
Tesla needs to fix these problems instead of rolling out defective cars
Was he really that big of an @ss?
Let's say I was a Tesla employee, and this customer came down to pick up this car. I would feel embarrassed by it. I would be disappointed in myself or my coworkers in not advising this person of this problem before they came down to pick it up. It didn't just happen because the story from the OP would be completely different. They would have explained to him that it just happened or that it wasn't there before.
I had a similar experience where the Model 3 I was picking up had a misaligned bumper. It was clearly way off, and it was unsuitable for delivery. In my case it clearly didn't just happen,
I didn't rip into anyone, and instead did the disappointment thing. I thought it over, and determined it was better to write an email to someone higher up as I had issues with the whole delivery process. Usually I prefer email versus verbal as I have more time to think things through.
But, I had every right to rip into my the delivery specialist. The one who wasted my time.
In fact the OP probably handled it better than I did.
Tesla is fixing the problem and he'll sign the paperwork if it meets his expectation.
I instead went the due bill route.
woodisgood
Optimustic Pessimist
Perhaps. We’re just going off your original post. While many of us have had similar delivery experiences and a similar story is posted nearly daily, your post made me feel worse for the employees that had to deal with you rather than the people that drove an hour to pick up a dented Model 3.
Again, we all get your frustration and I doubt anyone here would say the ball wasn’t dropped.
I drove 3 hours, one way, to get my Tesla only to find that it wasn’t there... then, instead of delivering it to me, they sold it to someone else. I’m still waiting for my car 1.5 months later. Hopefully I’ll get one soon.
The one thing I have learned is patience. The product is great and their delivery process is still in Beta
The one thing I have learned is patience. The product is great and their delivery process is still in Beta
With a Tesla you think you're buying an EV that you can road trip in, but what you're really buying is a multidimensional experience in patience.
Patience in waiting for the vehicle you want to be available to order
Patience in waiting for anyone at Tesla to get back to you on the questions you asked
Patience in waiting for the delivery
Patience in the delivery process
Patience in getting the first service appointment in getting any issue resolves.
The driving of the car itself is a lesson in Patience in that you realize AP/TACC has made you a more relaxed driver
The patience you learn while road tripping in that it's kinda nice to be stop every few hours to supercharge
Patience while supercharging, and sometimes when a charger isn't giving you the charge speed you expect.
The worst of the lessons is the days before an update. You think it's going to be like Christmas tomorrow with some update, but it turns out that Christmas gets delayed by like 2 weeks. Or that other people get the updates before you.
That moment when you get the dreaded "car failed update - Please contact Tesla at your convenience"
The moment you call Tesla and they tell you the current wait is over an hour.
The slow realization that you don't know the meaning of soon anymore. When reading Elon tweets you'll see soon a lot, but then you realize it's lost all meaning.
The one area in which it's the exact opposite is you start to have no patience for slow cars. Like the light went green a few seconds ago so why aren't we going the speed limit yet? Why are ICE cars so slow?
All valid points. I got the “update failed” in my first update and called my SC. They pushed a new one a few days later. All good.
But back to the topic at hand, no need to rip someone a new one for a dent.
NerdUno
Member
If you think that's the only BETA in the Tesla magic hat, a few more surprises await.
dont be a twat. sounds like you were a twat.
OP, ignore the fanboi/trolls. If more people rejected a defective car to start with, we wouldn't be still talking about it.
Tesla needs to fix these problems instead of rolling out defective cars
Think many are missing the point here...the real issue was the true lack of service towards a new and incoming owner. Certainly the SC may or not have been at the cause end of any damage, but not alerting us about the damage (just letting us find it) was not right. My wife saw the morning team all next to the car on the side of the damage prior to us inspecting the vehicle. They knew the damage was there, no doubt, and still put us through the whole dog and pony show as if nothing. Quite dishonest on their part, very disappointing for us, for them to 'see' if we would forgive and simply accept the vehicle. Just because they offer to fix it doesn't make it right...the vehicle should be right when we're invited to take delivery.
I guess it's a numbers game for them. Some new owners will simply accept the vehicle even if with damage, while others, like myself and my wife, have a different expectation when taking delivery. We've owned BMW's and Benz', never have we experienced a situation where a vehicle with damage has been offered for us to take delivery on. The SC team could have gotten ahead of it all by being upfront and transparent, but they chose not to.
I respect everyone's opinion, and please know we are happy and still looking forward to accepting a brand new Model 3.
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