About 1 hour prior to my delivery appointment I get the dreaded voicemail about a last minute final inspection revealing my vehicle had scratches on the frunk, headlights, trunk, door sil, and rear bumper. I was not really surprised Tesla would pull this maneuver due to reading the stories posted on this forum but more disappointed.
I had really worked out a tight window with my work to take time off to take delivey, get the proper funds paperwork setup, have a family member take off their work to give me a ride/be there to celebrate my delivery appointment.
I called 2 days before to get confirmation that my vehicle will be ready for my delivery appointment and was assured it was ready and no delays would occur.
What bugs me the most is why did the delivery center pull the 1 hour voicemail bad news routine when they knew the car would not be ready. Here is how I figured out there was no way the vehicle would have been ready for my schedule delivery. When I called 2 days prior to confirm the status of my vehicle I did mention I downloaded the app on my phone but it reported that I had no products linked to my account. The delivery person said it would pair the app with my car about 15 mins prior to my delivery time.
Sure enough I pulled the app and my model 3 was synced to my phone. I could see the charge status, VIN number, #of miles, most importantly the location. It was at a collision auto center 15 miles from the service center (Irvine auto collision center)
I was told either I wait 7-10 days to let the body shop fix it which would involve repainting the car or have to wait 4-6 weeks for tesla to build me another car. I opted for a new vehicle.
Now my tesla account shows I have no VIN number but my balance I owe is still up. I was going to bring a cashier check to the delivery appointment. My tesla app is no longer is paired with a model 3.
I have not heard anything from my sales rep so far regarding a ETA for a replacement vehicle nor a follow up after I finished speaking with the delivery center. I’m just in the dark right now.
My coworkers have been asking did I pick up my vehicle since they knew I was suppose to be picking it up today. They sympathize with my situation and said I definitely made the right choice to refuse delivery and were disappointed to hear about my Tesla experience so far.
This was at the Costa Mesa, California location. VIN 21643, MSM LR RWD, areo
I hope no ones gets handed this vehicle.
I had really worked out a tight window with my work to take time off to take delivey, get the proper funds paperwork setup, have a family member take off their work to give me a ride/be there to celebrate my delivery appointment.
I called 2 days before to get confirmation that my vehicle will be ready for my delivery appointment and was assured it was ready and no delays would occur.
What bugs me the most is why did the delivery center pull the 1 hour voicemail bad news routine when they knew the car would not be ready. Here is how I figured out there was no way the vehicle would have been ready for my schedule delivery. When I called 2 days prior to confirm the status of my vehicle I did mention I downloaded the app on my phone but it reported that I had no products linked to my account. The delivery person said it would pair the app with my car about 15 mins prior to my delivery time.
Sure enough I pulled the app and my model 3 was synced to my phone. I could see the charge status, VIN number, #of miles, most importantly the location. It was at a collision auto center 15 miles from the service center (Irvine auto collision center)
I was told either I wait 7-10 days to let the body shop fix it which would involve repainting the car or have to wait 4-6 weeks for tesla to build me another car. I opted for a new vehicle.
Now my tesla account shows I have no VIN number but my balance I owe is still up. I was going to bring a cashier check to the delivery appointment. My tesla app is no longer is paired with a model 3.
I have not heard anything from my sales rep so far regarding a ETA for a replacement vehicle nor a follow up after I finished speaking with the delivery center. I’m just in the dark right now.
My coworkers have been asking did I pick up my vehicle since they knew I was suppose to be picking it up today. They sympathize with my situation and said I definitely made the right choice to refuse delivery and were disappointed to hear about my Tesla experience so far.
This was at the Costa Mesa, California location. VIN 21643, MSM LR RWD, areo
I hope no ones gets handed this vehicle.