People may not have joined the forum but certainly browse it for information... then feel compelled to join and share their experience. Here's mine:
- 9/25 - Ordered MY LR-AWD/White/White/Tow and completed all paperwork online including financing and insurance.
- 9/26 - Get a text that my car was ready for deliver to my home once I sign/pay. No option to pickup at the factory. Car arrived in my driveway 30 minutes later and I was shocked at the condition.
- Rear hatch on drivers side was ABOVE the roof panel. My 11 year old saw it as they pulled in before I did.
- Red arrow sticky tape on the hood pointing to chips and missing paint.
- Both front doors were not merely misaligned, but misshapen. They bowed out to the point where they cast shadows on the rear doors.
- Two front bumper sensors were a different color than the car (not subtle).
- The delivery fellow - a Tesla software engineer - was mortified saying it was his 12th and final delivery of the day.
- Didn't even bother inspecting the inside because I could see from the window the headliner was scraped and stained.
- Told him politely I refused to click "accept delivery" button and he called the factory who asked him to drive it back. Contact at the factory called that night and asked to list everything wrong and they'd deliver "an absolutely perfect car" the next morning.
- 9/27 - Got a text early saying "Hood replaced and hatch adjusted, doors inspected by the Sr Manager of body engineering who said they passed and were within spec." Got up, ate, and looked out the window to find the car back in my driveway.
- Hatch was aligned better but the rear bumper was scuffed and scratched in several areas.
- Hood appeared to have been replaced but was contacting the fender on one side and a headlight had a deep cut/scratch.
- Passenger mirror outside trim was broken and hanging off.
- Front doors still sticking out in the middles even though they were flush top/bottom and aligned up/down.
- Told I could not gain access to car until I accepted delivery. Which I reluctantly did.
- Headliner was stained, scratched, and had glue residue in several areas.
- White dash trim had some kind of smudge that I was unable to get off.
- Several trim panels were not assembled correctly or broken.
- Car was filthy.
- One rear seat back was (not a little...) MUCH higher than the others.
- Immediately called the factory contact, explained what I found, took pics, and explained I wanted the refuse and be matched to a new car. She indicated that there were no other cars in that config but that she would have a manager assigned to the case and "I will have a car for you no later than tomorrow morning."
- 9/28 - Got a text in the evening saying "Car is almost ready I’m making them ensure perfection."
- 9/29 - No communication but followed the car in the app as it was in a tent, and then another building at the factory all day.
- 9/30 - Requested an update - no reply yet. I'm now at the 5th day of the 7-day return window and no car.
This is why we "complainers" post here. We're hoping somebody may have been through the same thing and perhaps have some advice, words of wisdom, etc.
By the way, I'm a Tesla fan, this is my second new purchase in 6 months, I'm not expecting a perfect car nor am I OCD with this kind of stuff, and getting a new car is supposed to be a fun, exciting experience. I've been anxious and stressed for 5 days. How would you feel if this happened to you?
How is THIS acceptable to Tesla's
"Sr Manager of Body Engineering"?
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