Reservation Refund

[Murph987]

Hi everyone,

complete newbie here looking for some advice from anyone who has recently cancelled a reservation spot on a Model 3.

Cancelled mine on 2nd July, the 45 business days has now past. The option on the phone number is now just an automated message and no response to 4 days of emails to OrderUpdatesEMEA.

Any ideas how to speak to an actual person to find out what’s going on?

thanks
Sean

 

[Rooster6655]

Phone a Tesla store and see what they say, I hear Bluewater is helpful

Pretty rubbish at the moment for the company as not being able to speak to anyone about anything or email is ridiculous

 

[Martinb999]

Hi everyone,

complete newbie here looking for some advice from anyone who has recently cancelled a reservation spot on a Model 3.

Cancelled mine on 2nd July, the 45 business days has now past. The option on the phone number is now just an automated message and no response to 4 days of emails to OrderUpdatesEMEA.

Any ideas how to speak to an actual person to find out what’s going on?

thanks
Sean

call them on the 01628 450606 number and hold after selecting model 3 delivery. Then tell them you are waiting for a refund and see what they say.

 

[Rooster6655]

call them on the 01628 450606 number and hold after selecting model 3 delivery. Then tell them you are waiting for a refund and see what they say.

2hr+ waits!

 

[Martinb999]

No Rooster6655, I called them today on that number and they answered within 5 seconds!

 

[booyaka76]

as a side issue - how the hell have you left it 45 business days before taking any action.....

 

[Murph987]

as a side issue - how the hell have you left it 45 business days before taking any action.....

Tried sorting it earlier but every response i got (when the number used to work) was “it can take up to 45 business days”.

 

[Murph987]

Thanks for all the quick responses, will try the number suggested and if no luck will try Bluewater after

 

[MrBadger]

I called them today on that number and they answered within 5 seconds!

I think mine was even quicker. I got the initial announcement, but it was answered before any music played. It was so quick, I didn't initially realise what has happened.

As for who to call, I think there is a cancellation option on the main number. May be worth seeing if there is a human at the end of it.

 

[Murph987]

Hi all, just wanted to give a quick update...

As if by magic this morning, the £1000 refund appeared in my account...

now just need to save a bit longer to place a proper order.

thanks everyone!