Ok I've been trying to hold my anger in all day but .. My 2nd annual service, which is hella pricey. They charge me $150 on top of that. Well okay fine. Not happy but I paid. What p`ssed me off, - They kept my car for 3 days, when I made an appointment 2 months out, because they were short staffed. - Most of the time my car sat in the parking lot collecting dust. They spent about 2 hours actually servicing the car. Tell me again about that "service is not a profit center BS". - Poor communication throughout, basically I'm kept in total suspense around when exactly can I pick my car up, I have to ask multiple times - and they almost never answer their phone. What REALLY burnt my nerves, - When I got my car back, it had a crack in the front windshield, and - A 3 foot long scratch on the frunk hood. When I delivered the car, they examined the car thoroughly, noted blemishes - heck they MISSED ONE that I pointed out. When I was picking the car up, they REPLACED that sheet with "car is too dirty to perform inspection". They presented me with a clipboard saying "sign here" - but I insisted on checking all the papers and discovered this switch. Naturally I was not happy, so I decided to examine the car, and this is what I find. Then they tell me that "There is nothing they can do, and I am waiting for the service center manager to get back to me". All this happened today, the service center manager is supposed to get back to me tomorrow. I am mad as HELL that I have to deal with this nonsense, at their unprofessional behavior, their lying and covering up, and the very fact that I have to deal with this and burn time and energy on it. I have always babied my car, hand washed it and meticulously maintained it myself. Every single time I detailed my car, my back hurt, but I did it. Only to see an ugly 3 foot long scratch left by Tesla service (Rockville Service Center). Super mad and angry! But really trying to hold it in, lets hope they make it right tomorrow and I end up deleting this thread. Meanwhile feel free to console me. UGH!