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bonnie
I play a nice person on twitter.
Before this thread derails into 'a car of this price should include this, this, and this', a gentle reminder that this thread is about ranger service charges for due bill items.
jbherman
Member
Mods feel free to move if not in the appropriate thread:
Now that the Ranger Service payment issue on due items has reportedly been resolved, can anyone please share their experience on how long they had to wait for delivery of their spoiler after taking delivery of the car? I can't seem to get anyone at TM to provide me with a time estimate. I'm not complaining that they delivered my car quickly (actually, I'm thrilled!), but I had actually asked them to make sure the car was complete prior to shipping given that I live far from the nearest service center and was trying to avoid problems such as this. Also, is the spoiler an item that can be self installed (I'm not the handiest guy on the planet) or does it require a ranger?
Now that the Ranger Service payment issue on due items has reportedly been resolved, can anyone please share their experience on how long they had to wait for delivery of their spoiler after taking delivery of the car? I can't seem to get anyone at TM to provide me with a time estimate. I'm not complaining that they delivered my car quickly (actually, I'm thrilled!), but I had actually asked them to make sure the car was complete prior to shipping given that I live far from the nearest service center and was trying to avoid problems such as this. Also, is the spoiler an item that can be self installed (I'm not the handiest guy on the planet) or does it require a ranger?
I don't have a performance, but I sure would opt for professional installation vs. the risk of seeing fly away down the highway in your rearview mirror...
I waited three weeks for my spoiler. I had a ranger install it for me. You could do it yourself, the issue is to stick it in the right place. Once stuck it is there and can't be removed without damaging the adhesive. The ranger taped guides onto the car with blue painters tape. When he was sure that it was centered and in the proper position, he remove the adhesive from one corner leaving the adhesive covering extending from underneath the spoiler. This allows you to stabilize the free end and remove the rest of the adhesive covering without lifting the spoiler. Once all of the adhesive covering is removed some firm pressure over the length of the spoiler will seat it in place. If you follow this you can install it yourself.
ChadS
Last tank of gas: March 2009
It apparently does include installation now; but that has not always been true.
I was charged $200 extra for installation last October (the site now says installation is included; at the time prices were not posted, but people here had indicated that installation was included, and I emailed my local service guy asking "correct me if I am mistaken - wheels and Eagle tires, tmps and installation for $2,300" and he responded with several options including "wheels, all-season tires and sensors for $2,300". I didn't notice he hadn't said "installation").
I tried sending Tesla email asking about this charge 2-3 weeks ago, but as usual did not hear back. So I called today, and was told that while they "very recently" decided to include installation, it was originally not included, so they were correct to have billed me for it.
And no, I didn't get a car wash either. I have only gotten a car wash once when I brought the car in (well twice, if you count the second time I asked them for it because I was taking it straight to an auto show). I guess that varies by service department, or perhaps by how busy they are.
contaygious
Active Member
jbherman
Member
Thanks. The response I received back from Tesla yesterday stated that they could not give me a time estimate.
jbherman
Member
FWIW: I just received an email from Tesla service that I would be charged a ranger fee for installation of my spoiler (due bill item). I thought this had been resolved such that Tesla would not charge service fees on due bill items. Perhaps the appropriate directives haven't made it out to the hinterlands in the Midwest. It would be great if everyone could get on the same page. I've forwarded the email on to ownership experience, with a polite, though slightly peeved response. Communication remains a bit of a problem and continues to result in unnecessary owner angst.
contaygious
Active Member
I was told there is a ranger fee if you didn't sign up for ranger service even for due items. I'm kinda bummed the service centers are not open weekends because I was planning in skipping ranger and taking it then, but its tough to get off work for a half a day now to go to service.
You should respond back that Tesla does not charge Ranger Fees for Due Bill items, and that if they don't believe this they should talk to Joost De Vries or George Blankenship.
jbherman
Member
AnOutsider:
I'm not sure it's "resolved" yet. I was told by my service manager that I'd have to pay for a visit to install my spoiler when it arrives. I've reached out to both service and ownership, telling them GB said this was supposed to be on Tesla. I haven't received anything verbally or in writing stating that they'll take care of it...just radio silence.
I'm not sure it's "resolved" yet. I was told by my service manager that I'd have to pay for a visit to install my spoiler when it arrives. I've reached out to both service and ownership, telling them GB said this was supposed to be on Tesla. I haven't received anything verbally or in writing stating that they'll take care of it...just radio silence.
The resolution was, "We do not charge Ranger fees for Due Bill items." If they give you crap tell them to talk to George or Joost.
The only thing that I'll add to Doug's comment (as I think I was one of the first to be hit by the $100 request and reached out to Tesla) is that the above is only true on Tesla's schedule. For example, if you have multiple due bill items and Tesla is waiting for one of them so they can do a group of them at once, and you're insistent that they make multiple trips to you to do one at a time, you may be paying the fee.
From my perspective, as long as the number of trips is less than 24 right now, I don't care either way because it'll be applied toward the service contract when it becomes available.
From my perspective, as long as the number of trips is less than 24 right now, I don't care either way because it'll be applied toward the service contract when it becomes available.
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