What he said. It's true that we won't know the full story until we see Tesla's response filing. But what Walmart has claimed is clearly an extremely poorly-managed relationship by Tesla with a large customer whose Tesla-installed locations were literally burning. And that relationship was poorly managed over the course of
years.
This is not to say that Tesla wasn't working behind the scenes to repair the situation, or that Tesla doesn't have a reasonable explanation for the conflagrations. But the filing rings true to me, having followed Tesla for nearly a decade and having watched them perform the same gross mismanagement of relationships with customers across their businesses for the majority of that time. (See the ridiculous fiasco of the S/X yellowing screens being called a wear item for one recent, ongoing example.)
Tesla's track record is terrible communication. Walmart claims terrible communication. Benefit of the doubt is earned, and Tesla doesn't get it
for that particular claim. I'm not drawing any conclusions on the root cause of the fires. Just expressing that it seems clear to me that Tesla dropped the [bowling] ball on their foot with how they handled this thus far.
Those who follow me know better than to claim anything but Tesla support coming from me. Hell, Tesla Energy is installing panels on my roof
tomorrow. But they're not infallible, and they routinely make mistakes. This is clearly one of those mistakes,
even if Tesla is ultimately largely cleared with regard to the cause of the fires.
The irrational fanatical fanboyism here has gotten far out of control lately. I miss
@neroden,
@DaveT, etc.
