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So I got my car back from service and the app is stuck in "Vehicle in Service"

Discussion in 'Model S' started by RichardD, Feb 15, 2017 at 6:32 PM.

  1. caltechkid

    caltechkid Member

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    Not quite...it's been a widespread issue as of late according to my service guy: "Mobile App Remote Access is OFF" (when it's not)
     
    • Informative x 1
  2. RichardD

    RichardD Member

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    Tried with no luck, but thanks for trying.
     
  3. RichardD

    RichardD Member

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    Tried the deep reboot no luck.

    Thanks for trying.. The problem didn't correct itself overnight so I will place a call this morning to see if they can fix it over the air.
     
  4. TexLaw

    TexLaw Member

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    There's your problem. You really should've procured a goat and gone all in, man. :)

    Seriously, I have no advice, but I hope it's resolved soon. In the meantime, I'm interested to see what the final solution is, in case this ever happens again.
     
    • Like x 1
  5. RichardD

    RichardD Member

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    This mornings update. Still down, car is in this mode:
    IMG_8404.PNG
    Called Tesla to see if there was an update and was told it has something to do with a work order not fully closing? Then it could take a few days to clear itself up. I should have the ability to report this to the app for feedback, but I don't think anything is wrong with the app. The tech went on to say it is all automated now and is managed by a different group and they will try and get that information. I feel bad that is is happening, but in context like i have said before its just a feature, and it doesn't stop me from enjoying the ride. I just can't summon her, or climate control her yet. I was so looking forward to the new version of the app, and was bragging to the wife.. Now I have egg on my face.. ha ha.. won't be the last time, I am sure. I will post updates.

    They did say it is happening to others too, and it affected one of their service loaners. It took 3 days to clear up on its own.

    Happy motoring from Texas.
     
    • Informative x 3
  6. Dansblum

    Dansblum Member

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    Carmichael
    I got my Model X back yesterday from service, same issue. I called today, they said the work order is closed....but I logged out of the app, restarted the phone, and did a deep reboot on the car. All still unsuccessful. I will call in to tech support tomorrow I think...if I get any resolution I'll post it here.
     
    • Like x 1
  7. whitex

    whitex Member

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    Seems you finally found genuinely new app functionality (this message rathe than just not be able to connect). It does sound like something on the server, rather than the car, end. It sound similar to how we were unable to control a new car until the MyTesla page car status transitioned to delivered (which depends on when your DS finalizes all paperwork).
     
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  8. RichardD

    RichardD Member

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    I talked with tech support again, they told me it was being escalated, as the senior tech wanted to make sure my car was not in the service center's geo-fence. Also wanted to confirm that the car was accurately registering a GPS signal. Still no luck this morning.
     
  9. apacheguy

    apacheguy Sig 255, VIN 320

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    Just curious, if you downgrade to the older version are you hit with the same error?
     
  10. RichardD

    RichardD Member

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    Good question, I can certainly try that but all indications at this point are that it is a bug in the back end of the API that is not closing the work orders associated with the vehicle. The technician at Tesla Houston North indicated several other vehicles have the same issue and wanted me to make sure I was on Ver3 of the app.
     
  11. RichardD

    RichardD Member

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    Just spoke with service again, they are still not sure what is going on. I tried the app again, and it connected right up, shows my location and status.. So it is working. I have seen a few other posts that it could break again, so I am hoping that is not the case.

    Thanks everyone for the efforts, and lets hope this is not a recurring theme for service visits.

    All the best from Texas,
    Richard
     
    • Informative x 1
  12. Dansblum

    Dansblum Member

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    When I called the service depth they insisted they closed out the order. I was going to call tech support, after restarting both the app, phone, and car did not resolve....but the next day it just started working again. Go figure
     
    • Informative x 1
  13. RichardD

    RichardD Member

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    The service rep called me when it was all done and apologized. They said the bug has been identified, but that it takes about 24 hours to clear. So I was just patient 0.. ha ha well I hope no one else has to go through this, especially after you tell your wife just how cool this app is.. :)
     
  14. nigelboid

    nigelboid Member

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    Hi Richard,

    Would you mind sharing your service rep's number and name? My service rep still has not figured it out nor has called me back.

    Thanks!
    Igor
     
    • Like x 1
  15. RichardD

    RichardD Member

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    Of course, I dealt with Houston Tesla North Christina Martinez 877-798-3752. She was an absolute pleasure to work with. So far everyone I have worked with at Tesla has gone out of their way to help.
     
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