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Software updates (new owners)

Discussion in 'The UK and Ireland' started by NigelT, Dec 23, 2019.

  1. NigelT

    NigelT Member

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    Just wondered how many people who’ve picked their cars up in the last 4 weeks or so have had a software update? I’m still running on fairly old v9 software, collected early Dec.

    I have FOMO.
     
  2. mmca22gr

    mmca22gr Member

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    create a service appointment mentioning that your car is not updating when connected to WiFi and they will force it to your car - then you can cancel the appointment.
     
  3. Jason71

    Jason71 Active Member

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    it's quite a common problem.
    Go onto the app and schedule a service for the reason of "software". doesn't matter when or where you schedule it (you wont be going)
    Tesla will remotely check you car then push out the update.
    happened to me. they pushed me an update within 2 hours
     
    • Like x 1
  4. Jason71

    Jason71 Active Member

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    When you do get the update it may only be to 2019.32 i.e the first version of 10. Subsequently you should automatically get the later versions of 10 like 2019.40.xx. took another 6 days before I got that
     
  5. NigelT

    NigelT Member

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    Thanks for the tip, although, I already have a service appointment for Jan to get the snags fixed. I guess I could add it to that...
     
  6. JCremonini

    JCremonini Member

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    I’ve had 2 updates since getting my car 3 weeks ago.
     
  7. NigelT

    NigelT Member

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    That's helpful, thank you
     
  8. ewoodrick

    ewoodrick Well-Known Member

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    Have you connected to WiFi?
     
  9. Adopado

    Adopado Active Member

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    My last updates came as a notification when the car was on LTE, even though the download would normally be expected to take place via Wifi ... so, not being on wifi shouldn't necessarily be a barrier to at least receiving the update notification.
     
  10. VanillaAir_UK

    VanillaAir_UK Moderator UK and Ireland

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    iirc that feature only came available in v10 - prior versions to that for regular updates, you got no notification until you were on wifi.
     
  11. NigelT

    NigelT Member

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    Yeah on WIFI, the signal is 'medium' 2 bars. I've also used my phone to hotspot out and about and on some longer drives just in case that made a difference.
     
  12. Yev000

    Yev000 Active Member

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    There is a little hidden feature of the car that can force an update check, but it only works if your vin has been assigned an update.

    Go to software menu in the car. Change the slider to advanced and tap the "advanced" word about 15 times rapidly.

    If your car is due an update it will start the download.
     
    • Disagree x 3
  13. davidmc

    davidmc Active Member

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    If you tap the button 5 ti ...............................aaaHhhhh

    *Runs and hides*
     
    • Like x 2
    • Funny x 1
  14. jimbo_hippo

    jimbo_hippo Member

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    Add +1 to this. Details in my sig. Got both updates automatically. No input from me.
     
  15. Subevo

    Subevo Member

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    Mine is also on v9 software and I can’t update.got a text today saying they are looking into it.so no Netflix ,YouTube, or power increase etc.
     
  16. NigelT

    NigelT Member

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    We are in the same boat then
    how did you raise the issue with them and how long since you took delivery?
     
  17. Strategium

    Strategium Member

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    Location:
    Dundee, UK
    I collected my car last Wed (Dec 18th) and it had V9 installed. Got an update to V10 on Friday when I connected car to WiFi.
     
  18. ewoodrick

    ewoodrick Well-Known Member

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    It's been found is a hoax. Just opening the software updates screen checks. But it really doesn't magically get any updates. Software has to be published to the car, you can't pull it.
     
  19. NastyNick83

    NastyNick83 Member

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    When I collected my M3P it was on V9 and reading various reports suggested I could be in for a long wait. Ignore all the posts about tapping advanced 15 times while standing on one leg etc. - it has no impact.

    I started creating a service request and 1hr later the firmware started to download. Coincidence?

    Interestingly - in V10 it tells you that it's checking for latest firmware. In V9 it gave no indication that it was even checking.
     
  20. Subevo

    Subevo Member

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    Location:
    Scotland
    I initiated a service centre visit on the app.then got a text to say they have passed my concerns to the virtual service technicians and will be in contact soon. That was yesterday.still nothing.
     

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