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right and I would replace the battery just to be sure.Are you sure your key is being detected? Put it in your cup holder and try
Yes 100% positive key is detected, since it says "key not detected" if that was the issue. Plus I can open it, close it, summon it, etc with the key. Funny, I can summon it and move it, but can not actually drive it. Goes back into "car off" mode as soon as summon is canceld.right and I would replace the battery just to be sure.
Very odd. I haven't heard this one yet. Call the number in the app and have the connect to the car to see if there are an obvious problems. I'll be interested hear what was the problem.
Ok, maybe that changed since I needed to call them last year. As I remember, once I called the number on the center screen in the car. Who knows, maybe that has changed too.You can't connect to anyone at Tesla. They handle 100% of the service through the app now. Am I missing something? I tried every option, only to hear on that number, that I have to use the app to schedule service.
If you’re up for it, open your hood, pull the High Viltage responder loop (it’s a quick disconnect little wire loop for exactly this purpose) and then disconnect the NEGATIVE cable of your 12v battery terminal under the hood. It’s fairly easy to get to. Then wait 5 minutes and reconnect both.
That’ll reboot the gateway which really might help.
20 min of workhmm. Sounds like a big step, but I might just have to try that. Thanks for the idea!
Ok. But did you try calling the number in the center display? Yup, they call it roadside service, but I have been able to get them to do a quick diagnostic on the car to see if it was anything obvious and been able to get them to push new software. This was recent when I had a software lockup issue. Not as bad as your issue since I was able to drive the car. I also called them last year when at a supercharger with an issue and they solved that too. But yup, I guess the phone app isn't good for that any more.Ok, maybe that changed since I needed to call them last year. As I remember, once I called the number on the center screen in the car. Who knows, maybe that has changed too.
Ok. I’m going to try this.20 min of work
Ok. But did you try calling the number in the center display? Yup, they call it roadside service, but I have been able to get them to do a quick diagnostic on the car to see if it was anything obvious and been able to get them to push new software. This was recent when I had a software lockup issue. Not as bad as your since I was able to drive the car. I called them last year when at a supercharger with an issue and they solved that too. But yup, I guess the phone app isn't good for that any more.
If you’re up for it, open your hood, pull the High Viltage responder loop (it’s a quick disconnect little wire loop for exactly this purpose) and then disconnect the NEGATIVE cable of your 12v battery terminal under the hood. It’s fairly easy to get to. Then wait 5 minutes and reconnect both.
That’ll reboot the gateway which really might help.
You sir are a genius!!
That indeed worked. Thank you so much!!
Just for any future reference for any other poor soles that run into this issue, here's the youtube video that I watched that gave me enough info to get to the negative battery terminal {note, I was not locked out, I just referenced this video for it's details on how to remove the various bits up front to get to the battery}:
Like @kdday instructed above, I just removed the responder loop quick disconnect and the negative battery terminal, waited 5 minutes, and re-attached both. After a few minutes, the car came back to life and finally it came out of the "car off" mode and was fully functional.
I needed only a flat head screw driver to help (gently) release a few clips and a 10mm wrench to loosen the nut holding the negative terminal on. Will include both of those in the back of the car now in case this ever happens while on a trip.
Very curious now how it got into this state, would love to know more about the "gateway" and its role in this.
Also a little nervous this will happen again, but time will tell.
None the less, thanks again to @kdday for saving my weekend! It's folks like him on this board that make this place so great!