I suspect the issue could be due to the new app update 4.23.6 as few of my friends don’t any issues connecting with 2020.20.9. They are on older version of the app.
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Tesla app unable to wake car
- Thread starter GeoQuack
- Start date
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- Tags
- app problems sleep/wake
I was really starting to worry it was my car in the heat as it only has happened to me when I’ve left it out in the heat. But thankfully from what I’ve found, this doesn’t seem to be the case. Really weird that the app doesn’t connect on LTE after it happens but WiFI works fine. But all other LTE connections in the car are fine. So the cause being the app would make sense. Hopefully it is fixed soon.
20.9 but I don't think it's the car firmware
Might be a App issue (4.23.6-1844) or an issue with the carrier that is responsible for the signal carriage between car and the mothership. Hellstra in this case
Don't know if this is the same issue:
RichardV
Member
This issue seems to be reoccurring for me from today. Anyone else in Australia notice that their car does not wake up when opening the Tesla app when your Tesla is asleep?
Waking manually via the door or via bluetooth when in range is not a problem. Maybe Telstra SMS service is broken again for Tesla.
ChargeHQ at least now warns me that it cannot wake the car and with scheduled charging enabled the car wakes itself via timer, at 10am for me, so that the car will charge and then ChargeHQ can then manage while awake.
Waking manually via the door or via bluetooth when in range is not a problem. Maybe Telstra SMS service is broken again for Tesla.
ChargeHQ at least now warns me that it cannot wake the car and with scheduled charging enabled the car wakes itself via timer, at 10am for me, so that the car will charge and then ChargeHQ can then manage while awake.
Yep, has been like that for a few days now, same as last time....
Assuming it's the same problem with Telstra's backend systems we'll just have to wait it out.
RichardV
Member
Yeah. I am happy enough now that I have scheduled charging override set with ChargeHQ that it really is a minor inconvenience. Beware arriving to an uncharged car if you do not.
Remote activation of climate control being really the only thing lacking that I use on occasion.
I think it's likely to be with tesla's back end - car operating normally - but wasn't able to get updates to the app - even when the car is awake and driving.
lennier
Member
Been consistently unable to wake for days now for me. Really pretty poor, especially if it's the same Telstra issue as before.
This is the worst I've seen it. Virtually everytime I open my app it won't wake the car at present.
It appears to not affect everyone at the same time
In the last 7 days I did not have any problem connecting
RichardV
Member
ChargeHQ tracking this issue.
They would have a large enough user base to distinguish fleet wide issue versus isolated car reception issues.
Would be great if Tesla themselves had an open issue tracker.
Would be great if Tesla themselves had an open issue tracker.
I will also clarify there was also 2 days when the car was not driven or charged and it was parked at a work carpark and the connectivity was only 2 bars LTE with no wifi connection. No issues.
I have not been able to discern whether it is more likely at certain locations.
It is annoying.
I think it is not limited to Tesla. My friend who has a Ranger has similar problems with connectivity between the Ford app and car
Sometimes it seems to be excessively slow to wake the car, but it works eventually. At least most of the time. But perhaps not until after I have given up waiting and just walk to the car.
Would really like that too. Help answer "Am I really the only one to have this particular problem? Are there any work arounds I should try? Do I have the fix already? What do I need to do to get the fix? etc"
But conventional wisdom is we don't want to publish our issues, they will be used against us.
I hate this attitude. Means that I am reliant on the Tesla technicians to correctly diagnose an issue that may or may not be a common problem.
Would really like that too. Help answer "Am I really the only one to have this particular problem? Are there any work arounds I should try? Do I have the fix already? What do I need to do to get the fix? etc"
But conventional wisdom is we don't want to publish our issues, they will be used against us.
I hate this attitude. Means that I am reliant on the Tesla technicians to correctly diagnose an issue that may or may not be a common problem.
![[Zombie]](/tmc/data/avatars/l/236/236453.jpg?1658216431){kind=avatar}
[Zombie]
Member
Same here. It's fine when the car is awake (eg when sentry mode is on) but my evcc (which I've been using to charge the car instead of ChargeHQ) hasn't been able to wake the car in the morning when at home the last few days.
Fortunately my phone is within Bluetooth range when home, so I can lock/unlock the car to wake it up manually.
Am pondering how hard it would be to send the Bluetooth unlock code on a Raspberry Pi or similar so I can automate waking the car at all times.
[Zombie]
Member
It can, but my solar excess has started at different times the last few mornings thanks to cloud cover.
And (until October) I pay 60c for grid power between 7am and 11am so starting the charge early anyway isn't an option.
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