Chuq
Active Member
For the recent, I'm on 2023.12.5, have had the issue, have 2023.12.9 waiting to install when I get home. I'll see if anything changes.
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Tesla app unable to wake car
- Thread starter GeoQuack
- Start date
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- Tags
- app problems sleep/wake
Chuq
Active Member
Update: This morning (after the car being asleep for 12 hours, sentry not enabled, phone at back of house away from car) it was fine! But not sure if that is due to software update or changes elsewhere (Telstra, etc).
RichardV
Member
The failure was independant of the car software release. I was on 2023.12.9 the whole time, someone was on 2022 series and had the problem too.
Its odd that the supposed telstra problem only impacted tesla cars and not other brands of connected cars.Problem seems fixed for me. Speaking with Tesla Service Team, it does indeed appear to have been an issue with Telstra not Tesla.
Currently on 2023.12.9 ... waiting for the next adventure, a.k.a. 2023.20.x
I did note at the time that I could not connect whilst our car was moving in our wifi connected garage. Not sure how telstra would be involved in that scenario.
![[Zombie]](/tmc/data/avatars/l/236/236453.jpg?1658216431){kind=avatar}
[Zombie]
Member
RichardV
Member
The issue that occurred here as noted in this thread was localised to Australia/New Zealand and was due to the wake up SMS not being delivered or ill formed coming from the local telecom provider Telstra.
If a reset using the two steering wheel scroll buttons does not resolve the issue you could try to see if other local UK users are experiencing similar issues and/or contact Tesla service.
The Next Gen Ranger groups are also complaining about remote engine starts not working using their apps. In both cases a signal is sent from the mothership to the vehicle and is at the mercy of whoever is responsible for the last mile
One other common factor is when the vehicle is in deep sleep.
Won't change anything because the locks are direct via Bluetooth, but the app connects via the Tesla mothership via the mobile 4G LTE
you sure about that? i switched off the bluetooth on my phone> opened the app> flicked the locks to open> they did open.
RichardV
Member
Still a valid data point as to what might cause your issue but just for context of what occurred here.
In this instance cycling the lock on the app would not wake the car if it was already asleep.
If the issue is that the SMS message is failing to wake the car, if the car is still awake then using the app with bluetooth off will unlock the car if the car is still awake or if the car is asleep then the unlock function will fail if bluetooth is off and the SMS wake function is not working. A work around, though not energy efficient, is to leave sentry mode always on if the wake from sleep is not working as with sentry mode always on the car never sleeps. This will increase battery drain when the car is not in use though.
Yes I've tried that several times - doors, frunk, even charging port. Bluetooth only activates the locks and nothing else. It does not activate Climate settings. Location in app shows the correct location on map but the App cannot recognise and locate the vehicle. Even logging out of app and logging back in does not work
I can even charge the car and the in-car charging screen is saying car charging but the app is still searching for car.
The LTE signal in the car and the app is 100%
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Can’t connect to car via App - anyone else?
Hey all, Having issues connecting to the car via app since yesterday. Phone and car reboot hasn’t resolved. I can wake it by being in Bluetooth range and unlocking / locking via the app - but it then won’t wake up again via app once it’s gone to sleep. Anyone else?
teslamotorsclub.com
I am having this exact issue. It seems to have started either after the latest app update or after the 2023.20.9 update. What version are you on?
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