The Delivery SNAFU's have not changed my love of the Model S. I've paid in full for the car and am looking forward to getting it in a few weeks! I can't wait to get behind the wheel and get that Tesla Grin back! ( I did a test drive at the Dallas get amped event) Installing temp. NEMA 6-50 in garage while waiting for backordered HPWC!
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Tesla Delivery Fail, what should I do now?
- Thread starter Okie
- Start date
AMPd
Well-Known Member
That's great to hear!
Like everyone has already said, once you get the car, nothing else will matter in regards to missteps by tesla.
Having suffered an unnecessarily bumpy delivery process myself, the phrase "nothing else will matter" doesn't sit right with me.
If Tesla doesn't get their act together soon on customer experience, it won't matter how good the car is.
Word of mouth is critical. I have a few friends who are about to finalize their orders and wanted to check with me about my experience. What I have to tell anyone who asks is: "I love the car, it's awesome and I don't, even for a second, regret the purchase. It's short on luxury options for the price point so it's a better experience if its your first luxury car. And most critically, only if you can stomach paying 6 figures to have your calls dodged, are you ready to purchase a Telsa. Seriously, at times it's going to feel like you're getting scammed by a boiler room operation."
The Model S is at a price point that requires a bit of irrational exuberance to justify. A purchase and delivery process full of negativity infects the entire ownership experience longterm.
Once the bubble of excitement is popped by atrocious customer service, it's hard not to constantly focus on what the car isn't, and there's plenty that the Model S isn't.
Okie, ignore the trolls on this forum. They are a complete liability to Tesla's ultimate success.
I too was within hours of canceling my order.
If your sense of betrayal due to Tesla Motor's poor communication is too much to overcome, you should feel totally justified in demanding your money back and walking away.
There are lesser cars that may provide a better ownership experience/cost ratio. Only you can know for sure that the experience of owning a Model S will make up for the unpleasantries of procuring one.
I had good fortune that in the last 12 hours of 2012, 5 Tesla employees went well above and beyond the call of duty to get my Model S legally delivered in 2012. Against all odds, they personally put it in my driveway at 8:32pm New Years Eve. Without that last minute flurry of high touch service, it would have been difficult to overlook how little customer service value I was getting for my money compared to the alternatives.
If Tesla doesn't get their act together soon on customer experience, it won't matter how good the car is.
Word of mouth is critical. I have a few friends who are about to finalize their orders and wanted to check with me about my experience. What I have to tell anyone who asks is: "I love the car, it's awesome and I don't, even for a second, regret the purchase. It's short on luxury options for the price point so it's a better experience if its your first luxury car. And most critically, only if you can stomach paying 6 figures to have your calls dodged, are you ready to purchase a Telsa. Seriously, at times it's going to feel like you're getting scammed by a boiler room operation."
The Model S is at a price point that requires a bit of irrational exuberance to justify. A purchase and delivery process full of negativity infects the entire ownership experience longterm.
Once the bubble of excitement is popped by atrocious customer service, it's hard not to constantly focus on what the car isn't, and there's plenty that the Model S isn't.
Okie, ignore the trolls on this forum. They are a complete liability to Tesla's ultimate success.
I too was within hours of canceling my order.
If your sense of betrayal due to Tesla Motor's poor communication is too much to overcome, you should feel totally justified in demanding your money back and walking away.
There are lesser cars that may provide a better ownership experience/cost ratio. Only you can know for sure that the experience of owning a Model S will make up for the unpleasantries of procuring one.
I had good fortune that in the last 12 hours of 2012, 5 Tesla employees went well above and beyond the call of duty to get my Model S legally delivered in 2012. Against all odds, they personally put it in my driveway at 8:32pm New Years Eve. Without that last minute flurry of high touch service, it would have been difficult to overlook how little customer service value I was getting for my money compared to the alternatives.
I just need to again speak for those who had great service. My DS was quite proactive, always returned calls and even sent me an update on Christmas eve as I did not call her that day. The car arrived when projected in fine shape. Clearly service is variable but it is hard to tell from these forums what the ratio of good to bad experiences are.
> Against all odds, they personally put it in my driveway at 8:32pm New Years Eve. [jdh]
Nice. Could you not have picked it up at the factory before then? Or did they heroically grab it straight from dyno/water-testing and immediately race the 17 miles to your door. Close and you got the cigar!
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Nice. Could you not have picked it up at the factory before then? Or did they heroically grab it straight from dyno/water-testing and immediately race the 17 miles to your door. Close and you got the cigar!
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lolachampcar
Well-Known Member
I simply tell people who ask that they are dealing with a start up that is growing rapidly. Even if they added all the personnel needed today, they would not have the training or experience to be fully effective. In addition, management has a lot of mistakes yet to make and there will be more bumps in the road.
This is not the car for everyone - yet. I have hope that Tesla will figure it out. They have lead with great engineering and engineers are good at figuring things out. Sure, we (engineers) can be a bit dense at times but the folks running Tesla should be able to figure out production and customer service.
Lastly, do not forget the devotion to the Apple way. I'm not entirely sure why the Apple way works for most people as it most certainly does not work for me. It always seemed communication was good when they wanted to tell me something and non-existent (as in go to a forum) when they were not interested in the subject. That is just my personal observation.
Okie, I've been down your path and I still do not even have a ViN. Sure, I'd like my car but I signed up for this process and I went into it with eyes wide open. I tell others to do the same and, if I had it to do all over again, I'd still have ordered the car and I would still be waiting
This is not the car for everyone - yet. I have hope that Tesla will figure it out. They have lead with great engineering and engineers are good at figuring things out. Sure, we (engineers) can be a bit dense at times but the folks running Tesla should be able to figure out production and customer service.
Lastly, do not forget the devotion to the Apple way. I'm not entirely sure why the Apple way works for most people as it most certainly does not work for me. It always seemed communication was good when they wanted to tell me something and non-existent (as in go to a forum) when they were not interested in the subject. That is just my personal observation.
Okie, I've been down your path and I still do not even have a ViN. Sure, I'd like my car but I signed up for this process and I went into it with eyes wide open. I tell others to do the same and, if I had it to do all over again, I'd still have ordered the car and I would still be waiting
wycolo, it was full on heroics.
I was practically begging then to just let me come over to the factory and just drive my car off the line. Going into the last weekend of 2012, the car had gotten stuck in end of line repairs and improperly logged in the system.
I think it actually was still going through dyno/water-testing late into 12/31. The plan was to load it on a truck so it could be declared delivered in 2012 and have it delivered in 2 or three days. Last minute I got a call from the factory at 6:30pm saying they still needed to detail it, but if I was home, they'd bring it over around 11pm. They had forgotten to do the DMV paper work, so a different delivery specialist drove to my house from HQ at 7pm to get those signatures and give me the registration slip. At 8:30pm there was a knock on my door and a Tesla in my driveway.
I think Tesla had rented every pickup and car trailer uhaul had in the bay area and had delivery specialists running around like Santa 6 days late, putting cars in driveways. We heard from a couple in Sacramento who had the same experience late on New Years Eve.
Heroics is exactly what I was looking for in my startup car company customer experience
I was practically begging then to just let me come over to the factory and just drive my car off the line. Going into the last weekend of 2012, the car had gotten stuck in end of line repairs and improperly logged in the system.
I think it actually was still going through dyno/water-testing late into 12/31. The plan was to load it on a truck so it could be declared delivered in 2012 and have it delivered in 2 or three days. Last minute I got a call from the factory at 6:30pm saying they still needed to detail it, but if I was home, they'd bring it over around 11pm. They had forgotten to do the DMV paper work, so a different delivery specialist drove to my house from HQ at 7pm to get those signatures and give me the registration slip. At 8:30pm there was a knock on my door and a Tesla in my driveway.
I think Tesla had rented every pickup and car trailer uhaul had in the bay area and had delivery specialists running around like Santa 6 days late, putting cars in driveways. We heard from a couple in Sacramento who had the same experience late on New Years Eve.
Heroics is exactly what I was looking for in my startup car company customer experience
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