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Tesla Disappoints Again...

Discussion in 'Model 3: Ordering, Production, Delivery' started by evcarnut, Dec 28, 2019.

  1. evcarnut

    evcarnut Member

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    I ordered an inventory car from the Scottsdale, AZ location on 12/23 and was scheduling delivery for 12/24 as this was a Christmas present for my wife. I received a call and text late on 12/23 stating that the car was NOT in inventory but was still in production. I was not happy but was told that the car would absolutely be delivered on 12/28 so I could take advantage of the tax credit. I received both a text and a call today confirming my delivery date and time of 430pm on 12/28. I just received another call stating that they will not be able to deliver the car until January 2020. I will not receive the tax credit and the value of my trade will also not be honored beyond 12/31. The caller was not apologetic and didn't care about the loss of the tax credit or the value of my trade. He couldn't have been more rude.... This would have been the 5thTesla for me but will now be my last.
     
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  2. Wnuk

    Wnuk Member

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    These end of quarter pushes really need to end. Most of the issues would go away.

    But 4 Tesla’s and this is your first time posting here?
     
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  3. bhzmark

    bhzmark Active Member

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    Change thread title to:

    Husband procrastinates buying wife present again
     
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  4. evcarnut

    evcarnut Member

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    That has to be one of the funniest things I have read recently.... BTW, I agree!! Honestly, she wasn't sure she wanted one but decided to go for it while we were in the Kierland Tesla store.
     
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  5. dmurphy

    dmurphy Woof.

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    While I agree that their operations are a bit chaotic, I simply couldn't be upset about not receiving a car 24 hours later. Most manufacturers take 8-12 weeks when ordering a vehicle not on the lot. I'd say that's a standard timeframe.

    The fact that a last minute, end of year order, when you know they're pushing every vehicle possible out the door, slips to 8 days, wouldn't be super surprising.

    Disappointing? Sure. But if you already own 4 Teslae, you should know what to expect in the delivery department. It's not like there's thousands of Model 3's sitting on dealer lots with little green "buy me now!" stickers on the hood ...
     
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  6. ewoodrick

    ewoodrick Well-Known Member

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    If I were your wife, I'd be mad, waiting to a time when even Amazon says that they can't deliver.
     
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  7. P3dStealth

    P3dStealth Member

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    This story doesn't make sense. The inventory cars are purchased a totally different way than cars in production. You literally have the VIN on purchase and delivery has to be made within a few days if the car is in your area or they open it up to other buyers. They call you and text you within a few days. You would have already had to have insurance and uploaded your proof with drivers license.

    It sounds like all these people are trying to get Tesla to give them discounts because they didn't get their car before the tax credit. Then they get mad when Tesla says sorry no. It's not Tesla fault.

    I am sure some people held off thinking the tax credit was coming back at 7k last week even and now lost their spot.
     
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  8. evcarnut

    evcarnut Member

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    Maybe I have been lucky but they have never missed a delivery date for me in the past. This was supposed to be an inventory car which was verified at the store. Turns out that was not true.
     
  9. SMAlset

    SMAlset Well-Known Member

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    Agree that was a good one. I think bigger problem for you now is what do you get her if she doesn’t want to wait.
     
  10. evcarnut

    evcarnut Member

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    I did have a VIN and all of my information, including the trade in photos were loaded into the system on 12/23 and delivery was scheduled for 12/24. BTW, I haven't asked for any discount...
     
  11. SMAlset

    SMAlset Well-Known Member

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    Yeah if you had been following the threads they seem to indicate that they were going to be producing inventory cars til near year end and apparently shipping those out to DCs designated along with ordered cars. People were finding out like you that the cars hadn’t been delivered yet. According to I think it was Business Insider Tesla has been working on the internal OS and working towards something all departments could use. It sounds like one department doesn’t know what some of the others are doing as people are getting calls confirming delivery appts and then someone else will call them and say something different. Have to say I feel for the guys trying to make sense of what’s going on. Clearly not good for buyers either. Sounds like most of the deliveries are making it, and bad weather hasn’t helped some DCs get their cars in.
     
  12. P3dStealth

    P3dStealth Member

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    If you have the VIN the car is somewhere already. I wonder if they sold it to someone before you or at the same time as you. Do you know where the car was? Were they shipping it? I would go pick it up if they allowed.

    Mine was shipped from PA to NY for free but it took like two weeks
     
  13. electricjib

    electricjib Member

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    This. No sympathy from ppl still waiting from October.
     
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  14. MXWing

    MXWing Well-Known Member

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    If you go up to P or LRD you probably still have a chance.
     
  15. ItsNotAboutTheMoney

    ItsNotAboutTheMoney Well-Known Member

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    I think you're missing the point.
    They were _twice_ misinformed by Tesla, and the OP felt that the Tesla employee was not just unapologetic, but rude.

    Simply put: poor service, the car isn't worth it.

    Given how many cars the OP has purchased, I have to assume that they're a serious premium buyer, so they're going to have plenty of choice.
     
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  16. SMAlset

    SMAlset Well-Known Member

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    I wonder how the car matching works. I assume there are multiple people in a department who would be checking orders, state of readiness, location logistics and what transporters are still available to load. Wonder if when a car gets assigned it doesn’t register across everyone’s screen. Seems like some VINs fall in and out from what we’ve heard. Has to cause confusion on a lot of ends.

    Tesla is updating its internal OS, will focus on securing customer accounts next, says Musk - Electrek
     
  17. dmurphy

    dmurphy Woof.

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    Actually, I got the point entirely.

    Ordered the car way too late, delivery slipped, causing the tax credit to go away.

    Sucks, but giving yourself less than a week with zero possibility of recovery in case of a problem isn't exactly conducive to maximization of available resources ...

    As you said, having 4 previous Teslae, the OP knows what he's doing.

    My ding against Tesla would of course be for the unsympathetic person in the Las Vegas call center; never an excuse for a less-than-enthusiastic customer service experience... but given all I'm sure they're dealing with, an order on 12/23 that slipped a few days is probably very far from the worst story they've heard today... probably not even the last hour.
     
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  18. OCR1

    OCR1 Active Member

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    I imagine they assigned the task of informing customers that their cars won’t be delivered to a relatively low level person whose had no training on how to handle these situations. And they probably have a long list of customers to call with the bad news. They probably started out trying to be positive and received such negative reactions from customers that at this point they are just making calls and reading from a script. It’s a terrible way to communicate with your customers but Tesla has always been dreadful at this.
     
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  19. m3-ricardo

    m3-ricardo Member

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    you'd think after 4 tesla's, OP would know to expect this from tesla.
     
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  20. jboy210

    jboy210 Supporting Member

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    New member. Never posted here before this flame thread, but claims to have had 4 previous Teslas. Hmmm.
     
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