The 057 website says
RIP
January 31, 2022 - January 29, 2024
"HV Battery Service Plan has been discontinued"
RIP
January 31, 2022 - January 29, 2024
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In addition, it seems that they added a new FAQ:The 057 website says
"HV Battery Service Plan has been discontinued"
RIP
January 31, 2022 - January 29, 2024
So maybe they do still exist? Or maybe not since @Chris TX hasn't heard back on their failure... (@Chris TX how long has it been since you opened a ticket via their web site?)Q: I purchased a service plan, what do I have to do?
A: Nothing. If you have a battery issue during the service plan time and mileage period, contact us after logging into your account.
Q: I never received a monitoring device. Is my plan active?
A: The monitoring device's purpose was to prevent customers from receiving service plan work on a battery with a preexisting issue. We built up sufficient data to mitigate this risk through other means, and activated nearly all plans 8 weeks after purchase, per the terms and conditions, with or without a monitoring device. Upon the need for service, the vehicle's logs would be inspected to determine if a battery issue is applicable under the service plan. Any questions, contact us after logging into your account.
Q: May I renew an existing service plan?
A: No, service plan renewals were never guaranteed to be made available, and will not be made available except as outlined in the terms with regard to a battery replacement under the service plan.
Interesting that the website URL has the word "warranty" in it:The 057 website says
"HV Battery Service Plan has been discontinued"
RIP
January 31, 2022 - January 29, 2024
The footer of the page still says "057 Technology, LLC" though, probably should be updated.The 057 website says
"HV Battery Service Plan has been discontinued"
RIP
January 31, 2022 - January 29, 2024
doesn’t Recell offer a solution?I'm hoping for some 3rd party (perhaps by former Tesla/Panasonic designers) will build and offer a "better than OEM" pack in the near future...one that is more sustainable/interchangeable/serviceable.
Yes. It appears Recell offers a relatively affordable option but I'm not clear on what they do to their battery packs and I don't think they offer an upgraded "better than OEM" option for folks with >85kWh pack owners. A 60kWh or 40kWh pack owner has plenty of upgrade options and at a great price too.doesn’t Recell offer a solution?
The 057 website says
"HV Battery Service Plan has been discontinued"
RIP
January 31, 2022 - January 29, 2024
Are their known issues with the >85kWh that are a common problem? I thought most of the problems were fixed with redesigns that were incorporated in the newer packs. (And I assume Recell applies a number, if not all, of those fixes on the packs they deal with, mainly being changes to the vent valves, and other things, to help prevent moisture intrusion.)Yes. It appears Recell offers a relatively affordable option but I'm not clear on what they do to their battery packs and I don't think they offer an upgraded "better than OEM" option for folks with >85kWh pack owners.
Are their known issues with the >85kWh that are a common problem? I thought most of the problems were fixed with redesigns that were incorporated in the newer packs. (And I assume Recell applies a number, if not all, of those fixes on the packs they deal with, mainly being changes to the vent valves, and other things, to help prevent moisture intrusion.)
Having been a webmaster, that's likely just an SEO (search engine optimization). The terms are fairly clear it's not a warranty, but I think that horse had been beaten already.Interesting that the website URL has the word "warranty" in it:
This adds to the confusion over warranty vs service plan. The whole thing had me learn a lot and about some of the assumptions I was making such as thinking Jason Hughes and 057tech were one and the same. I was debating whether or not to buy a service plan but ended up choosing to roll the dice and just do a battery upgrade should my original 85kWh pack give me trouble.
I loved the idea of a knowledgable 3rd party mechanic willing to share their findings and views but I suppose one of the big issues here is that a 3rd party would expose themselves to liability with covering a product they did not design nor build. Now I'm hoping for some 3rd party (perhaps by former Tesla/Panasonic designers) will build and offer a "better than OEM" pack in the near future...one that is more sustainable/interchangeable/serviceable.
Recell said multiple times on 029 fb group that they turn 16 module pack (85/90) into 14 (70/75)Rereading my statement I can the ambiguity. I was speaking more about the capacity/range with reference to the >85kWh owners, and that Recell's listed offerings seem to have diminished range (unless their listed estimate of range is actual range and not Tesla's rated or ideal formula). I'm glad Recell certifies their products and improves upon the OEM, I'm hoping they'll start working on 100kWh packs so some of us 85/90 pack owners can get an affordable upgrade soon.
@RecellYes. It appears Recell offers a relatively affordable option but I'm not clear on what they do to their battery packs and I don't think they offer an upgraded "better than OEM" option for folks with >85kWh pack owners. A 60kWh or 40kWh pack owner has plenty of upgrade options and at a great price too.
Hi, can you PM me? I can’t contact you! ThanksI had written a long verbose post, as is my style, defending the service plan program... because it does bother me that people are trying to make out something that I put a lot of work into out to be some kind of scam when it clearly never was.... but, I'm not going to bother. It's just not my problem anymore.
I will just note that it seems no one ever reads the fine print. Most plans were eventually activated using a discretionary exception in the terms, if without a BMD, and that was reflected in the service plan portal for the people affected (most), along with notification settings and whatnot for events in that portal. There were some left unactivated, but not many.
I have no access to any of this anymore. I've no influence with the new ownership. I've not even had any direct contact with the purchasing partnership for months. So, while I'd be happy to help sort something out if I could, there's nothing I can do.
Have a battery issue? Contact 057 as noted in the service plan terms. Want a pro-rate refund? Contact 057 as noted in the service plan terms. Have another issue? Contact your credit card company. Yes, I've seen people submit (fraudulent) chargebacks are far back as 3 years.
Again, I've nothing to do with any of this anymore, and I guess it's just best that I go back to ignoring this thread.
Let us know if you make contact.Hi, can you PM me? I can’t contact you! Thanks
News must travel slow in Portugal.Hi, can you PM me? I can’t contact you! Thanks
Well, this is the internet ... he may live just down the block from you. HaNews must travel slow in Portugal.
Just as a follow-up, my CC company has credited my card with the full amount I paid, plus interest. I haven't received any messages, emails, or calls from them about this yet. It's been only 5 business days since they received my letter with evidence of the claim. I hope everyone is at least as successful as I have been with this nonsense.Thanks everyone for the advice. I have a great friend that works for Tesla and I'm doing the battery replacement through Tesla. The warranty, extra range (90kWh), and faster Supercharging speed will be a value add, for sure. I'm already transferring the lifetime Supercharging to my new Model X which I take delivery in a week or two.
I've started the process of filing a fraud claim against 057 Technologies with my CC company, which has been very helpful. For those that want to go through this process, it's best to get your invoice that shows "PAID" across in green, the Quickbooks receipt, and the TN business entity printout (attached).
A simple explanation of when you purchased the warranty and when you claimed the warranty with no contact back, should suffice.
Most likely just a temporary credit until the merchant has a chance to respond and the investigation is complete. The last one I did took 9 months to finalize. (They removed and re-added the credit every month until it was finalized.)Just as a follow-up, my CC company has credited my card with the full amount I paid, plus interest. I haven't received any messages, emails, or calls from them about this yet. It's been only 5 business days since they received my letter with evidence of the claim. I hope everyone is at least as successful as I have been with this nonsense.