This is long but I think pretty important. I had my battery pack go out 2 days after I bought my used 2012 model s and ended up going through RECELL to refurbish the battery and things were great for a couple months...
I sadly had a fender bender 2 months ago, and the "Tesla approved" body shop let it sit uncharged while waiting for parts.
They just last week took it to Tesla because it said the low voltage battery took a crap from sitting. Tesla decided to just say my whole battery was needing replaced again. Citing they had told me back in January. I was told this through the 3rd party repair shop, and told them it was a refurbished battery and should just need a new low voltage and for me to follow a strict charging regimen to re-balance the High Voltage battery.
They told me I should try and talk to Tesla myself to pass the information to them. Since you can't ever talk to the techs over the phone I called and they said they would have the tech call (never happened) I stopped by the Tesla service center to let them know. The "senior tech" came out and started chewing me out for calling and harassing him??? I hadn't even started speaking yet. He then told me they had determined in January it needed a new battery and he had NO obligation to even talk to me. The entire time yelling at me. I finally was able to say it was a refurbished battery and he acted surprised and then said still needs a new one. I asked what have they even done to know that. He admitted they hadn't even looked at it once I asked specific codes that were coming up. I asked why he was being so Hostile and he kept saying because I'm not his customer and he doesn't have to talk to me. I said he was kinda being an "Ass". Yes I know, not smart, but it was after 10 minutes of him practically yelling at me for trying to tell him about the refurbished battery.
I then asked to speak to his manager when he said I don't get to speak to them. Then I asked the front desk and the Tech yells "Fine, I'm not even going to work on your car" and called the body shop to come pick it up!!
I have been trying to work through the body shop since and they were able to convince them to keep it. But I drove by the other day and they still haven't even moved it from the spot it was in the service lot.
Here's a summary:
RECELL was awesome and charged a lot less and answered questions extremely quickly.
I have never been treated like how I was treated by this "Tech" by any professional company in my entire life.
I was still Pro Tesla until last week (I also have a model 3) but I am seriously considering selling both and never thinking about one again because of how awful of an experience I had.
I sadly had a fender bender 2 months ago, and the "Tesla approved" body shop let it sit uncharged while waiting for parts.
They just last week took it to Tesla because it said the low voltage battery took a crap from sitting. Tesla decided to just say my whole battery was needing replaced again. Citing they had told me back in January. I was told this through the 3rd party repair shop, and told them it was a refurbished battery and should just need a new low voltage and for me to follow a strict charging regimen to re-balance the High Voltage battery.
They told me I should try and talk to Tesla myself to pass the information to them. Since you can't ever talk to the techs over the phone I called and they said they would have the tech call (never happened) I stopped by the Tesla service center to let them know. The "senior tech" came out and started chewing me out for calling and harassing him??? I hadn't even started speaking yet. He then told me they had determined in January it needed a new battery and he had NO obligation to even talk to me. The entire time yelling at me. I finally was able to say it was a refurbished battery and he acted surprised and then said still needs a new one. I asked what have they even done to know that. He admitted they hadn't even looked at it once I asked specific codes that were coming up. I asked why he was being so Hostile and he kept saying because I'm not his customer and he doesn't have to talk to me. I said he was kinda being an "Ass". Yes I know, not smart, but it was after 10 minutes of him practically yelling at me for trying to tell him about the refurbished battery.
I then asked to speak to his manager when he said I don't get to speak to them. Then I asked the front desk and the Tech yells "Fine, I'm not even going to work on your car" and called the body shop to come pick it up!!
I have been trying to work through the body shop since and they were able to convince them to keep it. But I drove by the other day and they still haven't even moved it from the spot it was in the service lot.
Here's a summary:
RECELL was awesome and charged a lot less and answered questions extremely quickly.
I have never been treated like how I was treated by this "Tech" by any professional company in my entire life.
I was still Pro Tesla until last week (I also have a model 3) but I am seriously considering selling both and never thinking about one again because of how awful of an experience I had.