TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

Tesla Service Centers

Discussion in 'Tesla, Inc.' started by Doug_G, Apr 12, 2012.

  1. Red Sage

    Red Sage The Cybernetic Samurai

    Jul 6, 2014
    Los Angeles CA
    It seems that this is just dragging along. The case number is '1:16-cv-01158' if you'd like to look it up. Updates on hearings and motions are posted here:

    There is an article at Law360 that was recently placed online...

    Tesla Wants Lobbying Info In Direct Auto Sales Fight
    By John Kennedy, April 17, 2017
    Tesla Inc. on Friday said there's no reason to keep it from seeing information about lobbying efforts by three Michigan auto dealers who plan to testify in support of a ban on manufacturers selling vehicles directly to consumers — a ban Tesla sees as creating an unconstitutional monopoly.

    The California-based company is fighting a two-and-a-half-year-old state law ordering that all new car sales be done through franchised dealers, a requirement Tesla says is irrational and only serves to insulate Michigan's auto dealers and manufacturers from competition...
    • Informative x 1
  2. neroden

    neroden Happy Model S Owner

    Apr 25, 2011
    Ithaca, NY, USA
    They're already being caught flat-footed. The employees at the service centers are doing their best -- I think -- but there aren't enough service centers, and by "not enough" I mean they need at least twice as many in the US alone, and the service centers are overbooked as well.
    • Like x 1
  3. VOTS01

    VOTS01 Member

    Dec 23, 2016

    Does anyone have a name and email address of someone at the Utah SC?
  4. TSLA_maybe

    TSLA_maybe Member

    Mar 25, 2017
    As an investor and soon to be owner, this has me worried. From what I can glean from these forums as well as those on the horse's site, there seems to be a large constraint on the number of service centers. Even though there was an article that "hundreds" more are opening, that would still seem inadequate once the M3 starts rolling out.
    • Like x 1
  5. drewg123

    drewg123 Member

    Jul 14, 2017
    Richmond VA
    I'm new here. First post actually. I live in Richmond, VA. I have been wanting to buy a Model S for years, but with the closest service center in the Wash. DC metro area being a 2+ hour drive in traffic, I haven't been willing to deal with the hassle.

    We're getting a Richmond combo sales / service center that our local auto dealer association has been fighting tooth and nail for over a year, lodging appeal after appeal. I drove by the location last night, and it looks nearly finished (Tesla sign & chargers out front, hours on the door, chairs / counters / posters inside), so I'm super excited.

    However, I'm also concerned, as I still don't see it listed as "coming soon" like other new locations on the Tesla location map, and I have no idea if they're holding off because of the legal fight with the VADA (Viriginia Auto Dealers Association), or what. How long is it generally between a location being in a "nearly finished" state and the grand opening? How long before a "Coming Soon" listing on the map, and an actual open service center?
  6. dgpcolorado

    dgpcolorado high altitude member

    Apr 25, 2015
    The Western Slope, Colorado
    I put a couple of pictures of the huge new Denver area Service Center here:

    Denver Service Center

    It is quite different from the old Denver SC, as well as the ones I've visited in Salt Lake City and Portland (Tigard). You drive right into the Service Center for check-in.
  7. HabitualUser

    HabitualUser Member

    Mar 9, 2017
    West Florida
    I'm pleased to report an improvement in most aspects of the Service Center experience. The reps I dealt with seemed much nicer and cheerier - which certainly wasn't the case during previous visits. I could sense a recent push to elevate customer service above all else. The Japanese would call this omotenashi. As for the actual service, it went fine, and took the same amount of time as usual (2 days.)

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.