EVDRVN
Active Member
I've seen far worse. A very long time ago employer took three years to straighten out a $25 billing error. At least fifty correcting invoices were made and hours over the phone. Probably cost $10K to fix the $25 error.
At this point it's past incompetence it's intentional. The same case gets closed by a manager with no communication and no resolution of course. Then I find an intelligent person that is surprised a the history and they work on it but then before it is resolved they are gone. Seems the capable people there leave after a while. Regardless it seems more and more like managers closing cases they choose not to honor and deal with. I'm giving them one more week to resolve this. I think the front line people have good intention and once it goes up the the glass ceiling it falls apart. Pretty disconcerting at this point and it completely explains the poor management and communication which is actually not a big issue to resolve. Once I resolve this one way or another I will post the outline of what happened. As a shareholder their management of this and other issues is not inspiring confidence.