From a Tesla owner with a small TSLA holding, on the subject of “EV fanatic has trouble finding suitable EV”, and “service/repair FUD”:
I have anecdotal evidence that
service/repair FUD has a real effect. And without service/repair FUD,
the lack of a Tesla “affordable” SUV/CUV is a real barrier to first-time EV buyers that will be removed with the introduction of the Y.
Exhibit A:
I neighbor has a Prius, has been wanting a BEV for years, even has is garage already wired for 240v for the purpose. He has been talking me about it for about a year, starting off with what I would call “Anything but Tesla”, mostly because he had swallowed 100% of the FUD on Elon/Tesla/TSLA/Everything.
TL;DR: he ordered a Y yesterday. Beyond FUD, barriers were lack of Tesla CUV/SUV to take home today, and worries about service/repair.
The long story:
- He started with the i-Pace because his next-door neighbor (not me) bought one and he liked the looks. Well, what ensued was range hell and service hell, that idea went away. He really wants and likes the traditional looks of a small SUV, loves the cargo capacity of his Prius, so he looked at every existing BEV plus all those planned or in limited production.
- He would come to me with news about car after car telling me how great it is, and I would ask “do you want to take it on road trips or just day trips?”. Answer was always “I want to do a lot of long road trips including to out-of-the-way places”. I patiently explained each time that, if you want to do that now, look at range and charging infrastructure, Tesla is your only answer. On-the-road charging for non-Tesla might get a lot better in a few years, or might not, but it ain’t gonna be for a while. Otherwise, there are lots of reasonable choices if you just want a fun BEV to drive around and charge at home
- It took a very long time, including getting him to use “abetterrouteplanner dot com” to run his hypothetical trips to all his favorite places in multiple different BEVs. BUT he finally got there, saying “ok you are right, Tesla is my only choice unless I want to wait, and I am too old to wait, I want something now”.
- OK, after driving my S he decided Teslas are great but he wants something more affordable than the S, so he drove a 3 and liked it. EXCEPT OMG it is too low, hard for old guys like me to get in and out, and cargo is good for a sedan but still no hatchback. He really really wanted to talk himself into buying the 3 because he can get it now, but he just couldn’t do it, even after getting a really close look at my wife’s 3 that she bought a month ago. So if it is a Tesla, it has to be a Y.
So then he gets to “I have to either wait a few years for non-Tesla charging networks to get better, or order a Tesla Model Y. Which do I do and why?”
He kept bringing me daily “whatabout” objections to Tesla that would argue for waiting for a competitor. Mostly just more FUD that was easy to dispel by patiently sending him a few facts. The biggest one?
Concerns over service/repair.
Q: The closest service center is a 2-hour drive away? How can that work?
A: Pretty well when you have a car that needs almost no service. I gave him the link to service recommendations.
Q: But what about minor problems with the car shortly after delivery?
A1: If you have them, make a list, make an appointment and take the car in. Chances are they can get all that stuff fixed in a few hours, and they will provide transportation for you if it is more than an hour or so of work. There are some great food/shopping options near that dealer.
A2: Tesla has mobile service (“Really?”, he says) that is getting more capable all the time. They will suggest mobile service if they thing that will work, and a guy will come directly to your house at the appointed time. (“Holy crap, really?” he says). Where we live it is currently scheduled for one day a month, but I expect that to improve as more cars are sold here, I see more and more of them here all the time.
Q: But what about repair from fender benders. I read on blabla social media site, stories about folks waiting for months and months to repair a fender.
A1: Some of what you read is invented, and some of it is old news. Tesla has a network of approved but independent body shops, there have been complaints about wait times, plus some folks have gone to body shops not approved by Tesla and have experience really awful wait times. NEWS FLASH: Tesla service centers and even Tesla mobile service folks have started doing their own body work for small jobs, taking some of the pressure off the body shop network, and parts delivery timeliness has improved. See for example:
Tesla starts doing some of its own bodywork at service centers and mobile service - Electrek
A2: If you are going to order a Tesla Model Y, by the time you take delivery sometime next year, it seems very likely that the service part of the business will continue to improve between now and then. You should watch this closely by following some actual statistics, beware of anecdotes. You might start with the latest Bloomberg survey of Model 3 satistaction, notice the improvement in defects reported YoY. That should translate to Model Y because some 80% of the parts are believed to be in common, with a lot of the manufacturing technology shared.
Helpful at all??