It is yet to be determined what the actual problem or combination of problems was. Tesla might want to get on top of this. This is getting airtime in every news group and small local news feed in Canada. Proof that EV’s are no good in the cold.
It wasn’t a power outage because you could see the lights on the stalls. What takes a whole supercharger down? We just came thru a minus 27 cold snap and we could pin a supercharger at 250 kw with a pre-conditioned car.
Weird.
Most likely as some said before, cars not preconditioned with ice block battery packs at -20 °C (-4°F) or lower.
Cells won't charge, or charge extremely slow at bellow freezing temperatures depending or chemistry a how cold. Lithium cells have a heat capacity of around 1000 J/kg.K, all approximated, but this means that for a 500 kg pack to heat from -20 °C to 0 °C it takes ~2.8 kWh of energy, this is ignoring any heat losses at this cold temperature and for it to start to charge extremely slowly
The amount of motors determines how much heat a Tesla can produce, and thus how long that will take, you have around 3.5 kW from each motors plus 1 kW from the heat pump, which at those temperatures is basically just a resistive heater, COP of 1, and it isn't using the air as a heat source. These are the times for each number of motors:
Single motor - 4.5 kW - 37 minutes
Dual motor - 8 kW - 21 minutes
Tri motor - 11.5 kW - 15 minutes
Keep in mind this is just to heat the pack, the vehicle has to heat up the cabin first and then keep it hot and while simultaneously heating the battery pack, so a RWD owner that just got out of his house to the Supercharger next block will likely have to wait 1h+ before charging even starts
This is why preconditioning is so important, if you are unplugged from the wall, unless you have really low battery
In a real word test, a dual motor Model 3 (non heat pump) without using climate took 40 minutes to even start charging from a little bit colder than my example above, so likely we can double those numbers or even triple when considering cabin heating
It's more of a education problem that product problem, there is no getting around physics, and tri motor Teslas really help on this situation