Tesla unwilling to advise maximum battery % on CPO

[Nuclear Fusion]

Thanks for your call today. I have confirmed that we do not release the battery state of charge to customers before receiving a deposit, however I can assure you that every used Tesla vehicle has passed a 200+ point inspection including a health check on the battery before being listed for sale.

In addition, all Certified Used Teslas come with the remaining balance of the 8-year, unlimited kilometre warranty on the battery and drivetrain.

Please let me know if I can be of any further assistance.


Thoughts?

 

[glide]

For a company that makes it difficult to even see photos of the vehicles they are selling, it’s not surprising.

That being said; the battery is under warranty so does it really matter?

 

[E-Ryc]

@glide it does as capacity loss caused by using the car is explicitly excluded (without specifying what's still normal).

 

[svp6]

@glide it does as capacity loss caused by using the car is explicitly excluded (without specifying what's still normal).

Would not worry too much about it. There are multiple reports on battery longevity, with many cars now exceeding 100,000 miles. On my previous Tesla I lost ~1% in 3 years and 25,000 miles. This is not an issue.

 

[whitex]

Thanks for your call today. I have confirmed that we do not release the battery state of charge to customers before receiving a deposit, however I can assure you that every used Tesla vehicle has passed a 200+ point inspection including a health check on the battery before being listed for sale.

In addition, all Certified Used Teslas come with the remaining balance of the 8-year, unlimited kilometre warranty on the battery and drivetrain.

Please let me know if I can be of any further assistance.


Thoughts?

Ask for the list of the 200+ inspection points, so you know what has been inspected. If it's an official inspection, the list should be available. Of course, it could be a made up sales marketing number, then there will be no list.

 

[E-Ryc]

@svp6 I didn't comment "worried" but "matters". Based on the graph here: Tesla Model S battery degradation data there is quite an amount of values 5% below average. And if @Nuclear Fusion needs to run the car close to max range (for whatever reason), it may play the role if he has bad luck.

@whitex I'd expect sth like "check left front tire for cuts", "check left front tire pressure", "check right front tire for cuts", "check right front tire pressure"...
and you have 200 point checklist built quite quickly. Though, would be nice to see it (my guess is it's company secret).

 

[whitex]

I'd expect sth like "check left front tire for cuts", "check left front tire pressure", "check right front tire for cuts", "check right front tire pressure"...
and you have 200 point checklist built quite quickly.

Of course there will be mundane stuff like tire pressures (hopefully not split up into "check tire for cuts", "check tire for screws", "check tire for nails", etc), still good to know what is actually being checked and more importantly what is not on the list.

Though, would be nice to see it (my guess is it's company secret).

Why would it be a secret? If it's a secret, what's the point of telling the customer? Tell the customer they check a billion points, same value to customer if the list cannot be inspected or verified. Also, the inspection list should also include pass criteria. "check tire for holes" means nothing if passing means "pass if no more than 3 holes, all smaller than 1/8 inch diameter".

 

[E-Ryc]

@whitex Because corporations consider "secret" lots of things no one sane would

 

[cellphonechris]

Answering such requests before a deposit is made creates more work for the already lean staff.

If it's the car you want, put the $1K down and then ask for all the info you want. It can always be refunded in 2-3 weeks or applied to another car.

 

[steve841]

IMO .. if you're spending money on a CPO, make the effort to see it in person beforehand.

So many folks show back up here complaining about this and that because they spent so much on a CPO blah blah blah ... but wouldnt spend a day or two to travel and see it in person. Makes no sense to me.

 

[glide]

IMO .. if you're spending money on a CPO, make the effort to see it in person beforehand.

So many folks show back up here complaining about this and that because they spent so much on a CPO blah blah blah ... but wouldnt spend a day or two to travel and see it in person. Makes no sense to me.

Or instead of placing the burden on people willing to part with their money, Tesla could, you know, take some decent photos of the used inventory which accurately represent the condition. Kind of like how every other vehicle in the world is sold.

 

[steve841]

Wishful thinking... I got photos of an inventory car that looked perfect. When I was actually able to speak to a rep where the car was ... I got finer details. SO, a picture may be worth a thousand words, but it may not answer your questions.

 

[trm2]

There are people that post they did get the inspection report. One such example:
My CPO experience is already awful.

 

[Upscaleman]

Would not worry too much about it. There are multiple reports on battery longevity, with many cars now exceeding 100,000 miles. On my previous Tesla I lost ~1% in 3 years and 25,000 miles. This is not an issue.

A guy tells you a story about HIS Tesla and that is supposed to be proof that there is no such thing as a battery degradation. There's a ton of posts about p90d's that prove your opinion wrong.

 

[whitex]

@whitex Because corporations consider "secret" lots of things no one sane would

I am not arguing they should or should not be keeping it secret, just that if it's a secret, why tell customers about it? Passing a secret inspection means absolutely nothing to a rational customer.

 

[Nuclear Fusion]

@whitex you have been the most helpful in this thread
Cheers

 

[svp6]

A guy tells you a story about HIS Tesla and that is supposed to be proof that there is no such thing as a battery degradation. There's a ton of posts about p90d's that prove your opinion wrong.

This. So no, it is not an issue. Also, keep in mind many people confuse an apparent drop in range with true degradation. Balancing the pack restores most of the loss. Agree that you should be able to know the range before purchase if this is important to you. Just saying that I would worry much more about other failure points than the battery.

 

[Upscaleman]

Ya, except after hours and hours of research, you're 100% wrong.

See the threads about battery replacement in p90d, then come back.

 

[Upscaleman]

Here's a starter kit...there are MANY more.

90 battery pack degradation

 

[PhilDavid]

Thanks for your call today. I have confirmed that we do not release the battery state of charge to customers before receiving a deposit, however I can assure you that every used Tesla vehicle has passed a 200+ point inspection including a health check on the battery before being listed for sale.

In addition, all Certified Used Teslas come with the remaining balance of the 8-year, unlimited kilometre warranty on the battery and drivetrain.

Please let me know if I can be of any further assistance.


Thoughts?

So does this mean they will let you know the state of charge after you put down a deposit?