It all took place Yesterday when My Wife were driving to visit one of her Colleague. While turning into a left turn at a relatively low speed she heard a Loud BANG. She did not think of much but immediately she notice that her brake were completely gone and the dash had malfunction warning all over the place. she had to struggle to pull the car to safety but was hitting many of the safety bump on the ground.
Within minutes the campus police pull up and ask her what happen. She got out of the car notice the our 2013 Model S P85 was Sitting on the ground with one of the wheel completely bend. It looks like as if the Axle had gave away.
Luckily we call AAA and the flat bed arrive within 15 Minutes. Officer were shock to see an TESLA MODEL S completely Disable looking like the wheel is going to fall out.
The car were TOWED to Buena Park CA Service Center. Before towing the car my wife called and spoke to the concierge and confirm that there will be a loaner or rental available for her. Upon arrival the car were quickly moved into the garage but she was later inform that they had NO CAR available for her to take. This was not only an inconvenience but had we knew that they weren't able to provide us any type of transportation beside uber we would have gone to a different service center. what really throw thing off was that the Service Adviser VINCE simply told my wife to call around to the nearest Enterprise and to find a car on her own. This was ridiculous.
Long story short. After having the car for 24 hour the service adviser VINCE inform us that the damage were not cover under the extended warranty. He told us that the damage were cause by us having the car to hit an object. I was not thrill with this finding as the car was never hit nor has it been in any sort of accident. It seem to us that one suspension component simply gave away while my wife was making a turn. I immediately google "TESLA SUSPENSION FAILURE" and found that there were many report on suspension problem once the car hits 70,000 + Miles. I then ask the service adviser Vince "What is the part that actually gave away on us?" Not only he sounded unprofessional, he also seem completely out of loop and has no idea what component an Model S Has. All he trying to claim that the technician indicate it was us that damage the part. Does he not know how Sever
of impact it has to be to break an upper control arm?!?!
So I requested to go in to the shop to take a look at it. and finally was able to get some picture taken. To My Surprise the Tesla Technician did not even remove my wheel and simply lift the car up on a jack and continue to question me what we hit. As I have continuously explain to them the suspension gave away without warning and no object was hit at all before it gave away. The only object that were hit were those white safety bump on the ground after the car were SLAMMED on the ground. There weren't any damage on the fender well, finder lining what so ever. It was a complete shock, looking at the broken part it look as if the Upper Control arm just Crack in the middle. I simply can not get my head around that how can they claim that I hit and object that cause the UPPER CONTROL ARM hidden behind wheel to completely crack apart
To me it is obvious that this is not an wear and tear. It is an manufacturer Part Defect. and After reading on many form it seem that the suspension was a big problem on the early production TESLA MODEL S. I have been in Mercedes for Years and my previous S Class were at 125,000 Miles. I have not seen anything like this. Currently they are still refusing to cover the repair. Luckily enough my wife was driving locally not on the Freeway. I can't imagine what a catastrophic accident it will be if she were travel at a high speed.
Within minutes the campus police pull up and ask her what happen. She got out of the car notice the our 2013 Model S P85 was Sitting on the ground with one of the wheel completely bend. It looks like as if the Axle had gave away.
Luckily we call AAA and the flat bed arrive within 15 Minutes. Officer were shock to see an TESLA MODEL S completely Disable looking like the wheel is going to fall out.
The car were TOWED to Buena Park CA Service Center. Before towing the car my wife called and spoke to the concierge and confirm that there will be a loaner or rental available for her. Upon arrival the car were quickly moved into the garage but she was later inform that they had NO CAR available for her to take. This was not only an inconvenience but had we knew that they weren't able to provide us any type of transportation beside uber we would have gone to a different service center. what really throw thing off was that the Service Adviser VINCE simply told my wife to call around to the nearest Enterprise and to find a car on her own. This was ridiculous.
Long story short. After having the car for 24 hour the service adviser VINCE inform us that the damage were not cover under the extended warranty. He told us that the damage were cause by us having the car to hit an object. I was not thrill with this finding as the car was never hit nor has it been in any sort of accident. It seem to us that one suspension component simply gave away while my wife was making a turn. I immediately google "TESLA SUSPENSION FAILURE" and found that there were many report on suspension problem once the car hits 70,000 + Miles. I then ask the service adviser Vince "What is the part that actually gave away on us?" Not only he sounded unprofessional, he also seem completely out of loop and has no idea what component an Model S Has. All he trying to claim that the technician indicate it was us that damage the part. Does he not know how Sever
So I requested to go in to the shop to take a look at it. and finally was able to get some picture taken. To My Surprise the Tesla Technician did not even remove my wheel and simply lift the car up on a jack and continue to question me what we hit. As I have continuously explain to them the suspension gave away without warning and no object was hit at all before it gave away. The only object that were hit were those white safety bump on the ground after the car were SLAMMED on the ground. There weren't any damage on the fender well, finder lining what so ever. It was a complete shock, looking at the broken part it look as if the Upper Control arm just Crack in the middle. I simply can not get my head around that how can they claim that I hit and object that cause the UPPER CONTROL ARM hidden behind wheel to completely crack apart
To me it is obvious that this is not an wear and tear. It is an manufacturer Part Defect. and After reading on many form it seem that the suspension was a big problem on the early production TESLA MODEL S. I have been in Mercedes for Years and my previous S Class were at 125,000 Miles. I have not seen anything like this. Currently they are still refusing to cover the repair. Luckily enough my wife was driving locally not on the Freeway. I can't imagine what a catastrophic accident it will be if she were travel at a high speed.
