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It seems that we've gone full circle from the time when I first owned a car, where it was a given that everyone tinkered with their car all the time to keep it going, and no one left home without enough basic tools and supplies to (hopefully) fix the car when (rather than if) it broke down. The Japanese manufacturers came along, at the time of the demise of the British car industry, and started producing cars that just worked, that didn't have bits falling off all the time, and didn't break down. The standards we came to expect in a new car went up, as the Japanese companies embraced total quality, and right-first-time.
I've always felt that the reputation German brands had for quality was a bit over-hyped. I've owned three BMWs and one Merc, and they really weren't any better put together than a decent Japanese car, and my experience of customer service from both Merc and BMW dealers wasn't ever great, especially given the cost of any service work.
Why hasn't this guy just asked for a refund?
The Japanese manufacturers came along, at the time of the demise of the British car industry, and started producing cars that just worked, that didn't have bits falling off all the time, and didn't break down. The standards we came to expect in a new car went up, as the Japanese companies embraced total quality, and right-first-time.
I've always felt that the reputation German brands had for quality was a bit over-hyped. I've owned three BMWs and one Merc, and they really weren't any better put together than a decent Japanese car, and my experience of customer service from both Merc and BMW dealers wasn't ever great, especially given the cost of any service work.
15 years ago when I worked for an automotive oem the Japanese quality ststems were head and shoulders above anyone else's. Including the Germans. It actually hurt them in some ways because it made them slow to innovate but you could not fault the quality.Most reliable cars I have ever owned were Toyota's, too. Owned four and none ever had any problems, just routine servicing, and that was pretty cheap. My wife's Toyota hybrid is now 5 years old, and that's also never had a problem since new, just gets serviced and that's it.