Do you know what the 'state' of the car read during the time the car had mobile access off?
Can't be sure when the SvC turned Mobile APP off.
Day One:
09:20AM I arrived at SvC. Data showing "Online" and changed to "P".
At some time they told me I'd need to take a loaner, I'm guessing that they only looked at the logs during this time.
Around 10:10 I got my coat etc. out of the car.
Left in the loaner at 10:18 (according to Waze)
10:06AM idle_time reset from 45 to 0. Data Patchy (some minutes have some data columns blank).
10:27AM Patchy data stops
11:07AM Both left and right temp_direction changes from "none" to "-15" - someone got into the car maybe?
11:19AM New Drive No - presumably moved it into the service bay
11:34AM in_service changed to TRUE
11:37AM majority of columns change to blank
11:39AM Changes to offline (both "State" and "polling" [which was previously blank])
Following day:
09:44AM online
01:52 PM Offline
02:19 PM online
05:41PM in_service changed to FALSE (they had planned to get it back to me that evening, it was actually the following morning)
Stays online the rest of the day
Day 3:
Returned to me around 08:00 AM
Whole day car is showing online but with majority of columns blank. No obvious changes in column data all day
(Unloading the car and driving it into my drive didn't show up, but it would only have been a minute or two, and Mobile APP would have been off)
One thought: Perhaps check mobile_enabled when in_service changes to FALSE? (They also had the Alarm off when they returned it ... presumably so that that wasn't set off on the back of the transporter - the delivery guy remembered that one, but it seemed like something that could be overlooked and I'd be left without any alarm on the car!)