Tesla's new Strategy?!?!?

[Lump]

Valet service to your home, they will bring you a loaner car to you.

 

[FredTMC]

Providing loaner cars during surface with option to buy loaner..

Something about "unconditional battery warranty". Big news would be range warranty

 

[FalconNinetyD]

Battery is warrantied for everything, except accidents... (I assume this means you can brick it and it won't be your fault)

 

[AnOutsider]

1) P85 loaners, you can keep it at a discount or get a roadster
2) valet service. Tesla will come pick up your car. (does this require ranger service)?
3) Optional service contract. Warranty is still valid.
4) battery fully covered under warranty even if you damage it

 

[Zextraterrestrial]

I wouldn't mind borrowing a roadster.

me too :}

 

[andrewket]

1. P85 vehicles for service which you can keep at a discounted price if you prefer that vehicle, OR loaner roadster.
2. Valet service- service loaner will be brought to you and your car picked up and taken to SC. Then again upon vehicle return.
3. Maintenance contract optional - no longer required to keep warranty
4. Battery warranty modified - covers almost everything except damage done trying to reverse engineer the battery

Added:

Tesla is initially building 100 P85's for service loaner fleet.
Battery warranty is transferrable. Warranty length not increased - 8 years
Loaner car purchase: Loaner vehicle's price will be calculated with the formula- 1% discount per month for age, and $1/mile. Trade in value formula not disclosed. Vehicles traded in through this program will be re-sold as used by Tesla.
Service department's goal: 0% profit. Tesla profits will come from selling vehicles (and accessories)

 

[JRod0802]

Four part announcement:

1) P85 loaners (or roadster)
2) They show up to your place and give you the loaner and pick up your car
3) Annual service checkup is optional (and the warrenty is still valid)
4) Full battery coverage for free

Edit: darn... AnOutsider beat me to it

 

[zax123]

Quick summary of the announcement:

1. A bunch of Model S Performance fully-loaded cars
- 1%/month of age, $1/mile if you want to buy the car
- can take a Roadster for an additional cost

2. Valet service - the loaner is taken to you

3. Annual service contract is now optional and warranty is still valid

4. All damage/maintenance to battery is covered by Tesla warranty

 

[JRP3]

3) Optional service contract. Warranty is still valid.

Really glad they did this, but I think they had to anyway since to force a service contract is probably illegal.

 

[Bradleybang]

warranty on battery unconditional except intentional act and transferable.

 

[ddenboer]

Battery will be replaced with equal or better.

 

[Discoducky]

So I'm totally not buying the pre-pay service now. We'll bring it in every year but we drive 18K a year.

 

[ken830]

So I'm totally not buying the pre-pay service now. We'll bring it in every year but we drive 18K a year.

I think you should still pre-pay, but just bring it in every year/18K.... Still $475 vs $600...

 

[Lump]

Blog has it...

http://www.teslamotors.com/blog/creating-worlds-best-service-and-warranty-program-0

 

[ElSupreme]

So I'm totally not buying the pre-pay service now. We'll bring it in every year but we drive 18K a year.

Same for me. Every January I'll get a roaster loaner :biggrin: (assuming there is one in Atlanta) and drop my car off. Every 22-25k miles seems about right anyway.

 

[anticitizen13.7]

I like what I'm reading. Nothing earth shattering, but definitely classy and welcome upgrades to the current services.

 

[Darmok]

The price of buying the loaner is 1% of depreciation per month and $1 per mile, and if I heard right that's how they'd value your current car too. So you'd trade on the spot, pay the difference and drive off in the loner as your own car. Elon says the loaner fleet should generally not be older than 3 months. He wants nice new loaners, not an aging fleet.

 

[4sevens.com]

Wow... if you're driving the loaner car and you like it better than your car you can keep it... pay the difference and the loaner is valued at new depreciated by 12% per year and minus $1 per mile. Insane.

 

[Owner]

I like what he just said "service should never make a profit"

 

[blaz]

Elon has instructed the Service team to not aim to make a profit. Minimize service, not maximize it.