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Is it on a per diem basis?Yes, this is the new normal.
I was told this today from the Baltimore Service Center.
(No loaners, just uber).
I said will that get me the 1.5 hours home and back, and to work? (no response)
I have repairs that I know will be at least an entire day, if not more. Car has less than 2,000 miles on it.
Wish I returned it within the week, kept my 3.
It's 1.5 hour drive each way for me. AND they still have not confirmed parts are on-site for the repair.
Complete bull *sugar*. I've own a Tesla since 2015, and always been able to get a loaner car.
I need to go to work to buy these over priced cars.
is that a new concept for people? I'm not using the loaner to run drugs. I'm literally driving to work!
Not happy at all. Had a MUCH better experience at local Audi dealer. Maybe there is something to this dealer network thing.
I think it’s just growing pains from a very young car company, still in its infancy. They don’t have all the experience and research re: service departments and expectations of it, in the way that other car companies do. For example, Honda and Toyota dealers know who their customers are and what they expect; same with Mercedes and BMW, which is why the experiences at each are so different but accommodating to their demographic.It's not the dealer thing, it's just shitty customer service from a broken company that doesn't care about existing customers, only potential new ones. Tesla is being run much like cell phone companies used to run back in the mid 2000's... If you were an existing customer good luck upgrading to the new/hot phone as most stores only got a couple at a time so they were intentionally held back for new customers only. Why waist a hot phone on a customer you already have was the logic used at the time. Tesla seems to have decided to operate under this premise, if you're not helping their delivery numbers with Wall Street, F-off...
To see the Tesla today is profoundly disappointing... It's only a matter of time before people stop subjecting themselves to this kind of post delivery customer service and stop buying their product...
Jeff
It's not the dealer thing, it's just shitty customer service from a broken company that doesn't care about existing customers, only potential new ones. Tesla is being run much like cell phone companies used to run back in the mid 2000's... If you were an existing customer good luck upgrading to the new/hot phone as most stores only got a couple at a time so they were intentionally held back for new customers only. Why waist a hot phone on a customer you already have was the logic used at the time. Tesla seems to have decided to operate under this premise, if you're not helping their delivery numbers with Wall Street, F-off...
To see the Tesla today is profoundly disappointing... It's only a matter of time before people stop subjecting themselves to this kind of post delivery customer service and stop buying their product...
Jeff