Unknown key and walk away

[TesTed]

the keys, phone and card are “unknown” until you edit them in the car.
touch the pen symbol to edit.

It's not the key name that is the problem, its the "type"

 

[AntiK]

Yes, the name of the key can be edited but the type of key below the key name is still listed as Unknown key and that's why Walk away can't be activated.

 

[Jaybee@]

If its seen as a significant issue, I am sure they will release a patch or update for 2021.32.21 - these things don't normally need a full version release to sort and unfortunately for those affected, regressions such as this are quite common. A good reason not to be at the bleeding edge of the release cycle - let the issues get resolved without constantly taking updates.

hopefully they release a patch then

 

[Dilly]

It's not the key name that is the problem, its the "type"

Ah. Put our phones in a year ago. I guess if they are they stay put. Hopefully…

 

[teaston]

It’s so strange, I added my iPhone 11 Pro Max, came up as unknown, I added my wife’s iPhone 13 Pro, came up as iPhone! Then I added my new iPhone 13 Pro Max, came up as unknown!

I even tried deleting my phone, deleted Tesla app, reinstalled Tesla app, added my phone again, still says unknown!!

 

[Mastercyde]

I have the same issue with my brand new Model S Plaid I picked up 2 days ago. This is my first Tesla… very frustrating

 

[teaston]

I have the same issue with my brand new Model S Plaid I picked up 2 days ago. This is my first Tesla… very frustrating

I think if you can afford a Model S Plaid, you can afford a key fob, which will solve this problem.

 

[3dfoster]

Picked up my Model 3 Long Range last week and I'm having the same issue. Doesn't look like anyone has found a fix so I guess we're waiting for a software update?

 

[Mastercyde]

I think if you can afford a Model S Plaid, you can afford a key fob, which will solve this problem.

I have 2 x key fobs. They are showing as unknown key “type” as well

 

[teaston]

I have 2 x key fobs. They are showing as unknown key “type” as well

Strange, when I added my key fob it fixed the greyed out walk away to lock option. have you tried removing the key fobs and re-adding them?

 

[Mastercyde]

Strange, when I added my key fob it fixed the greyed out walk away to lock option. have you tried removing the key fobs and re-adding them?

Yes sir. I have removed and re-added them several times. It’s showing the fobs, cards and phone as unknown types. I tried soft rebooting the Tesla and it deleted my profile and lost all the data. I reinstalled the app several times also. The app says last seen 1 day ago as well even though the car is connected to 1 GB wifi as well as my phone. I’m having lots of problems

 

[C225]

It’s so strange, I added my iPhone 11 Pro Max, came up as unknown, I added my wife’s iPhone 13 Pro, came up as iPhone! Then I added my new iPhone 13 Pro Max, came up as unknown!

I even tried deleting my phone, deleted Tesla app, reinstalled Tesla app, added my phone again, still says unknown!!

When i first got the car a couple months ago the phone key would say unknown, one of the updates since has caused it to show as an iPhone 12 Pro Max

 

[teaston]

Yes sir. I have removed and re-added them several times. It’s showing the fobs, cards and phone as unknown types. I tried soft rebooting the Tesla and it deleted my profile and lost all the data. I reinstalled the app several times also. The app says last seen 1 day ago as well even though the car is connected to 1 GB wifi as well as my phone. I’m having lots of problems

Very strange, I guess I’ve just been lucky then!

Have you set all the Tesla app options to be allowed like this:

 

[Mastercyde]

p

Very strange, I guess I’ve just been lucky then!

Have you set all the Tesla app options to be allowed like this:

Yes sir, my settings are identical to yours

 

[teaston]

p

Yes sir, my settings are identical to yours

Think you guys will have to wait for an update, got a feeling a relatively big one is coming, it’s been on the current version for around 2 weeks now.

 

[GRiLLA]

I replaced one model 3 key with another (it didn't like getting immersed in sea water). It now shows as type unknown rather than keyfob, but everything works as before, including walk-away locking.

 

[DigbyChicken]

I replaced one model 3 key with another (it didn't like getting immersed in sea water). It now shows as type unknown rather than keyfob, but everything works as before, including walk-away locking.

I had to replace two (warped) keycards with two flat ones and a similar thing happened: incorrect (skeleton key) graphic and/or 'Unknown key' writing, but they associate with profiles as you'd expect, and walk-away locking works.

 

[Bodger]

Just to add to this thread… I have the same walk away door lock “greyed out” going on. But, the WADL function is working properly. So it says it’s not on, but it’s working. Anyone else in the same boat?

 

[TesTed]

Just to add to this thread… I have the same walk away door lock “greyed out” going on. But, the WADL function is working properly. So it says it’s not on, but it’s working. Anyone else in the same boat?

Think if you already had set up it works despite saying unknown. Problem seems to be people unable to set up for first time

 

[mlkmade]

Picked up a LR MY on Monday. Everything worked fine and then it just magically stopped today and I have the same issue as everyone else.

I did not update my car or have any updates since I took delivery. It used to work and now it doesn't, how could thst change without any changes to my software?


This is so frustrating..


Update: walk away actually works.. It just shows its greyed out and off...

So I give up.