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update stuck on 1%..locked out..car on charge..cannot un dock

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Washing machine tripped fusebard-went out to my 2nd tesla s ( on charge) day after,fob would not let me in-tried with app...no joy...app says update in progress 1% for last 7 hours...battery satus shows as - - - - on app (not talking to car,due to update). cannot un dock charger.
hicups again with tesla s
 
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Washing machine tripped fusebard-went out to my 2nd tesla s ( on charge) day after,fob would not let me in-tried with app...no joy...app says update in progress 1% for last 7 hours...battery satus shows as - - - - on app (not talking to car,due to update). cannot un dock charger.
hicups again with tesla s
Might be worth considering signing up to TeslaFi? You can set an alert if your battery drops below a pre configured limit.